Compared with the selected benchmark ("All roles in San Francisco, United States"), this listing's salary midpoint is about 44% higher. The offer sits above the benchmark range (€8,681–€13,311). The listed pay band (€13,333–€18,333) is tighter than the benchmark, which suggests lower salary variability. This benchmark is based on 2 comparable listings.

Monthly salary comparison for Agent Strategy Manager
Market	Lower bound (25th percentile)	Median	Upper bound (75th percentile)
All roles in San Francisco, United States	€8,681/per month	€10,996/per month	€13,311/per month

About the role

About Decagon Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences. We build AI agents for enterprises to power personalized interactions across channels. The Agent Strategy team shapes how customers use and gain value from our product, partnering with customers to guide deployments and adoption, and collaborating with Product & Engineering to surface customer needs and influence the roadmap. Your background looks something like this 4+ years of customer facing experience in a technical and customer facing role in B2B SaaS (e.g. Technical Account Manager) Proven experience managing large customers and driving highly visible projects involving multiple stakeholders Excellent communication and presentation skills, with the ability to simplify complex concepts for non-technical audiences Strong interpersonal, persuasion and teamwork skills Business understanding of GTM sales teams and processes Strong technical acumen and passion for the overall agent building process (ability to code not required or needed) Even better if you have Familiarity with Agentic AI tool deployments in large organizations Working knowledge of Customer Support processes, systems, and best practices Experience in a high-growth startup environment Bachelor's degree in Science, Technology, Engineering, Math or similar fields Compensation $160K-$220K OTE + equity

Job Details

Responsibilities

Play a key role in shaping the Agent Strategy function and laying the groundwork for how it operates at Decagon
Build meaningful and long-lasting partnerships with our customers, and act as your customers' strategic advisor
Co-pilot with your customers throughout their deployment journey, from early stages of project scoping all the way to full adoption and value realization
Continuously learn and upskill your expertise in our product features and functionality, as well as wider AI industry context to become an expert in best practices
Expertly communicate with customer stakeholders, from individual contributors all the way to C-level executives
Identify and support new projects and initiatives to best support our team and customers
Collaborate with Agent Product & Engineering teams to identify technical improvement opportunities and influence the product roadmap based on customer needs

Requirements

4+ years of customer facing experience in a technical and customer facing role in B2B SaaS (e.g. Technical Account Manager)
Proven experience managing large customers and driving highly visible projects involving multiple stakeholders
Excellent communication and presentation skills, with the ability to simplify complex concepts for non-technical audiences
Strong interpersonal, persuasion and teamwork skills
Business understanding of GTM sales teams and processes
Strong technical acumen and passion for the overall agent building process (ability to code not required or needed)