Technical Account Manager

Camunda is the enterprise platform for agentic orchestration, enabling organizations to coordinate AI agents, people, and systems across complex, end-to-end business processes. Fully remote and global, we are transforming into an AI-first organisation. About the Role: At Camunda, our Technical Account Managers (TAMs) are trusted technical advisors, partnering closely with our most strategic customers to help them turn their process orchestration vision into measurable business value. What you'll be doing: - Team up with other TAMs in Camunda’s largest and most strategic enterprise customers and become the trusted advisor for them; leading them through all stages of their Camunda adoption journey - Technical deep dive into platform architecture related aspects of the overall TAM service portfolio - Guide the creation and execution of tailored technical adoption plans, designed to maximize business outcomes and ensure long-term success - Deliver hands-on technical guidance, best practices, and advisory services to both business and technical stakeholders – from onboarding through ongoing operations - Identify and remove execution risks by proactively conducting platform and solution health checks, facilitating escalation management, and advocating for customer needs internally - Foster strong, collaborative relationships with cross-functional Camunda teams such as Customer Success Managers, Consulting, Support, Product, Engineering, Sales and Pre-Sales to drive measurable customer outcomes at scale - Regularly spend time on-site with accounts for key milestone interactions to deepen partnerships and accelerate strategic initiatives What you bring: - Ability and/or willingness to use our product. - At least 3 years experience as a Solution Architect, Technical Account Manager or a similar role - Strong background in architecting and deploying large distributed systems for mission-critical applications - Relevant technical skills such as Kubernetes on CKAD or CKA level; Hands on experience with at least one high-level programming language (Java, C#, Python, ..) and corresponding enterprise software frameworks; Proven experience with large scale deployments on AWS, Azure, GCP or Openshift - A proven aptitude for strategic thinking, innovative problem-solving, and tailoring software solutions to meet unique customer challenges and requirements. - Hands-on experience in providing advisory services to technical and business stakeholders with the ability to communicate complex concepts clearly and persuasively to diverse audiences. - Proven track record in building and maintaining strong, trusted relationships with technical and business stakeholders on all seniority levels. - Willingness to spend time on-site with accounts (depending on account assignments, up to ~30% during certain periods) Nice-to-haves: - Experience in enterprise automation, business process management, process orchestration, or robotic process automation - Relevant industry certifications (CKAD, CKA, AWS Certified Solutions Architect, Azure Solutions Architect Expert, etc.) - Familiarity with Camunda products Compensation: United States: $150,100.00 to $242,000.00 United Kingdom: £94,200.00 to £155,000.00 Singapore: S$186,400.00 to S$279,600.00 Canada: to C$159,400.00 to C$262,100.00 Benefits & Perks: - Remote & Flexible: home office budget, co-working space support, and flexible time off - In Person Connection: Annual Kickoff, team offsites, and Camundi Connection Budgets - Health & Wellbeing: locally tailored healthcare, Modern Health, and Live Well Lifestyle Spending Account (LSA) - Financial Security: Retirement and pension plans, life and disability insurance - Professional Growth: Up to $/€/£1,000 per year for self-driven learning.