Customer Support Team Leader (Night Shift) - Pentasia - Remote - Global
Customer Support Team Leader
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Job Description
A well-known online gaming business in Malta is hiring a Customer Support Team Leader for night shifts. The role involves leading, coaching, and developing a team of customer experience agents, monitoring service levels, response times, and customer satisfaction, managing workload distribution, acting as an escalation point, driving operational improvements, ensuring compliance, and supporting recruitment and onboarding. The ideal candidate has previous experience in customer service or operations in iGaming, strong management and communication skills, ability to work in a fast-paced environment, and fluency in English plus at least one of Swedish, Finnish, Danish, Norwegian, or Dutch. Benefits include private health, professional development, and an international environment.
Company Information
| Location | Active listings |
|---|---|
| Remote - Global | 31 |
| Remote - Europe | 18 |
| Helsinki, Finland | 2 |
| Remote | 2 |
| St. Julian’s, Malta | 1 |
| Remote - North America | 1 |
| Role type | Active listings |
|---|---|
| Marketing Specialist | 5 |
| Software Engineer | 4 |
| Product Manager | 2 |
| Human Resources Specialist | 2 |
| Data Engineer | 2 |
| Public Relations Specialist | 1 |
| Commercial Manager | 1 |
| Sales & Commercial | 1 |
| Manager | 1 |
| Country Manager | 1 |
| Payments Manager | 1 |
| Corporate Onboarding Executive | 1 |
| Customer Service | 1 |
| Technical Compliance Specialist | 1 |
| Technical Customer Support Specialist | 1 |
| Customer Service Agent | 1 |
| Technical Compliance Officer | 1 |
| Affiliate Manager | 1 |
| Solutions Architect | 1 |
| Sportsbook Growth Specialist | 1 |
| Systems Architect | 1 |
| Market Manager | 1 |
| Business Development Executive | 1 |
| Paid Media Manager | 1 |
| Product Owner | 1 |
| AI Enabler | 1 |
| Business Development Manager | 1 |
| Director | 1 |
| CRM Coordinator | 1 |
| Product Analyst | 1 |
| SEO Manager | 1 |
| Compliance Manager | 1 |
| Community Manager | 1 |
| Regulatory Compliance Manager | 1 |
| Product Engineering Manager | 1 |
| Affiliate Acquisition Manager | 1 |
| Casino Streamer / Influencer Manager | 1 |
| Content Manager | 1 |
| Head of AI | 1 |
| Risk and Fraud Analyst | 1 |
| Game Design Specialist | 1 |
| Sales Director | 1 |
| Fraud and Payments Manager | 1 |
| AI Engineer | 1 |
| Role level | Active listings |
|---|---|
| Mid-Level | 33 |
| Senior | 8 |
| Manager | 3 |
| Director | 1 |
Pentasia appears in 55 indexed job postings in JobCrawls' Finland dataset since December 2025. In that historical index, the strongest location signals for this employer are Remote - Global, Remote - Europe, and Helsinki, Finland.
Data shown is based on historical job postings from our database.
Job Details
Requirements
- Previous experience leading customer service or customer operations teams in iGaming
- Strong people management and communication skills
- Ability to work effectively in a fast-paced environment and make independent decisions
- Experience in monitoring KPIs and driving operational performance
- Knowledge of online gaming, betting, payments, or other high-volume customer-facing environments is advantageous
- Fluent English communication skills, and fluency in at least one of these languages: Swedish, Finnish, Danish, Norwegian, or Dutch
Education Level
None requiredBenefits & Perks
