Customer Advisor

Are customer jobs close to your heart? Are you interested in finance company operations? We are now looking for a customer advisor for Danske Finance's Contact Center for a permanent employment relationship! About Us Danske Finance is responsible for Danske Bank's finance company services in Finland, offering companies solutions for financing investments in cooperation with the bank and seller businesses. In the Contact Center, we provide comprehensive service to private and corporate customers at different stages of the life cycle of financing agreements. We handle inquiries regarding individual agreements as well as larger customer accounts and answer questions regarding finance company services and products. About the Task In the Contact Center, you are where the customer experience is created. In the Customer Advisor role: - you advise customers on questions related to their financing agreements - you handle various assignments and customer service situations - you cooperate with different expert and support teams - you participate in the development of services and operating methods - you ensure an excellent customer experience with your own work input Your primary workplace is located in Pasila, Helsinki, but after the initial orientation period, you will also have the opportunity for flexible remote work 1-2 days a week. About You This job is suitable for you if you are motivated by customer work and want to develop your skills in a dynamic environment in the finance industry. You will succeed in the task if you can learn new things quickly, grasp wholes and find solutions to different situations. We especially value: - a positive and solution-seeking attitude - good interaction and cooperation skills - ability to act in changing situations - interest in the financial sector and customer work - fluent Finnish and English language skills, Swedish language skills are seen as an advantage Previous experience in customer service, telephone service or the finance industry is an advantage, but the most important thing is the desire to learn, develop and work together with others. What we offer you We offer you a task in which you can learn extensively about different financial services, customer groups and business processes. Danske Finance's Contact Center works in cooperation with the entire bank, which gives you an excellent opportunity to learn about the bank's operations and build a network within the bank. You will be supported by experienced colleagues, comprehensive orientation and a work community that wants to help each other succeed. With us, you can grow as a professional, develop your own skills and influence how we serve our customers in the future. Are you ready to take your next step? Great! Apply for the position by submitting your CV and cover letter through our recruitment system by August 11, 2026. Please answer the following questions in your cover letter: 1) Why does this position interest you, 2) What skills and qualities would help you succeed in the position, and 3) What kind of team member would we get from you? Further information about the position is provided by the recruiting manager Katja Rislakki, tel. 050 422 6659.