Customer Success Manager

Head of Customer Success – Mediamaestro Oy Would you like to help accounting firms develop their business and bring a new financial administration software product to more customers? We are looking for a sales-minded professional for our client Maestro to strengthen its accounting-firm business as a parental-leave cover. Maestro is a software company of around 50 people that has served accounting firms for more than 40 years. The company combines strong sector knowledge with the development of financial administration. Its new software for accounting firms, Merkuri, supports proactive financial management, real-time monitoring and profitable growth for accounting firms. Key details Location: Southern Finland or South Karelia Working model: Work is mainly remote. Customer meetings require readiness to travel in Southern Finland. The position is a fixed-term parental-leave cover. Start date: By agreement. Key duties and areas of responsibility As Head of Customer Success, you will be responsible for sales of Maestro’s software products and services for its accounting-firm business, and for developing customer relationships. The role combines hands-on customer work with responsibility for growing sales. You will look after the existing customer base, find new customers, open conversations and move the sales process forward from first contact through to contract. You will learn about customers’ businesses and help them identify how the software and partnership with Maestro can support their business. In the role, you will supervise the Marketing Manager, support their day-to-day work and, together with them, plan marketing that supports sales. You will work closely with the head of the accounting-firm business, the management team, customer service and the product development team. You will also strengthen the customer perspective within the organisation and help different teams identify how their work can support and improve customer satisfaction. Your key duties include: Identifying and contacting new accounting-firm customers and holding customer meetings. Identifying customer needs, presenting solutions and closing deals. Developing existing customer relationships and making additional sales. Preparing a marketing plan that supports sales. Supervising and supporting the Marketing Manager in their daily work. What does Mediamaestro expect from you? You have at least five years of experience in sales or Customer Success and take an active, goal-oriented approach to customer work. You enjoy customer work and acquiring new customers, take initiative and can guide customer discussions towards successful decisions. You can connect customer needs with the business benefits of a solution and build long-term customer relationships. Knowledge of the accounting-firm sector is particularly valued. Experience in software sales or software implementation also provides a good foundation for the role. An interest in modern information systems and the opportunities offered by AI will help you discuss the future of financial administration with customers. You work independently, plan your time according to objectives and collaborate smoothly with different specialists. The role requires Finnish and English skills and readiness to travel to customer meetings, particularly in Southern Finland. Why Mediamaestro? You will help build growth for one of the sector’s modern software products that uses AI, in an experienced and stable software company. You will be supported by Maestro colleagues with extensive experience in the accounting-firm sector, as well as expertise in product development and customer service. You will have room to influence how you do your work and how the company reaches new customers. Time will be set aside for onboarding so you can get to know the company’s products, customers and ways of working. Maestro’s values are innovation, commitment and an entrepreneurial spirit. Work is mainly remote, and location can be agreed flexibly. Customer meetings require readiness to travel, particularly in Southern Finland. The company’s offices are in Lappeenranta, Savonlinna and Helsinki. Pay consists of a fixed monthly salary and a performance-based component. The employment contract will be made with Mediamaestro Oy, and the length of employment depends on the parental leave. Interested? Apply by Sunday 25 October 2026 by sending your CV and salary request through the link provided. Please act soon, as applications are reviewed during the application period. Avila Oy is the recruitment partner. Mediamaestro Oy, also known as Maestro, is a Finnish software company founded in 1986. It provides financial administration and enterprise resource planning solutions for accounting firms and companies in different sectors. Its software helps customers automate routine tasks, make day-to-day work more efficient and manage their business. The solutions include accounting, payroll, invoicing and sales management. Understanding customer needs and close customer collaboration are at the heart of Maestro’s work. The company develops financial administration solutions for accounting firms and their customers, including the new Merkuri software. Merkuri makes everyday work easier for small businesses by combining invoicing, expense tracking and accounting, and automating routine tasks.