Customer Success Manager
Hover or tap a row for full statistics (EUR / month on this chart).
Salary analysis
Compared with the selected benchmark ("All roles in Paris, France"), this listing's salary midpoint is about 95% lower. The offer sits below the benchmark range (€7,681–€13,890). The listed pay band (€539–€588) is tighter than the benchmark, which suggests lower salary variability. This benchmark is based on 4 comparable listings.
| Market | Lower bound (25th percentile) | Median | Upper bound (75th percentile) |
|---|---|---|---|
| Market Average: Customer Success Manager | €3,900/per month | €5,903/per month | €11,575/per month |
| All roles in Paris, France | €7,681/per month | €11,054/per month | €13,890/per month |
Leads a portfolio of top accounts (7-10 firms) deploying Pennylane to their teams and clients. Maximizes adoption, satisfaction and retention while establishing governance for multi-office organisations. Responsibilities include daily relationship management with decision-makers, governance setup (COPIL, adoption committees, monitoring bodies), data-driven adoption planning, cross-team coordination (Product, Support, Ops, Sales), risk remediation, and promoting Pennylane PA usage. 5+ years experience required in Customer Success SaaS with accounting foundations or finance/audit with client management. English required. On-site in Paris.
Job Details
Responsibilities
- Pilot daily relationships with cabinet decision-makers and project teams
- Build and run governance bodies (COPIL, adoption committees, monitoring bodies)
- Define and execute adoption plans based on data
- Coordinate with internal Pennylane experts (Product, Support, Ops, Sales)
- Anticipate risks and implement remediation plans
- Contribute to Pennylane PA adoption and usage
- Lead client onboarding strategy for SMB/SME
- Measure adoption and run action plans
- Maintain trusted relationships and deliver business value
- Report success metrics like CSAT, adoption progression, governance quality, retention improvements
Requirements
- 5+ years of experience in Customer Success SaaS with accounting foundations or finance/audit with client management
- Excellent client-facing skills
- Ability to measure adoption and drive action plans
- Data analysis and prioritization
- Project management and cross-functional coordination
Skills & Technologies
Education Level
No degree required
| Location | Active listings |
|---|---|
| Remote - Europe | 8 |
| Paris, France | 4 |
| Remote - Global | 2 |
| Mulhouse, France | 1 |
| Role type | Active listings |
|---|---|
| Product Manager | 1 |
| Design System Designer | 1 |
| Senior Application Security Engineer | 1 |
| Backend Engineer | 1 |
| Fullstack Software Engineer | 1 |
| Design System Manager | 1 |
| Support Pilotage and Accounting Specialist | 1 |
| Product Designer | 1 |
| Engineering Manager | 1 |
| Human Resources Business Partner | 1 |
| Role level | Active listings |
|---|---|
| Senior | 6 |
| Mid-Level | 4 |
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