Operation Coordinator

Operation Coordinator (Junior) (Tokyo) Location: Tokyo Head Office (Sumitomo Fudosan Otemachi Twin Building East Tower, 5-1-18 Kitashinagawa, Shinagawa-ku, Tokyo) Department: Sales/Service Operation Team (1 Manager, 9 Operation Coordinators, 1 Logistics staff) Position Overview: This position is responsible for operation tasks (ordering, procurement, delivery, invoicing) in the Sales Service Operation team, executing accurate and stable business operations based on ERP (SyteLine) and Standard Operating Procedures (SOP). Proactive catch-up of information and business processes in a global environment and a mindset for business improvement and efficiency are required. It is important to recognize issues and lead them to better business operations, not just simple clerical processing. Mission: - Transition sales/service operation tasks from "person-dependent" to "standard processes" - Establish business rules for order, procurement, and invoicing tasks - Establish operation management using the ERP system (SyteLine) Main Duties: 1. Administration (80-90%) - Order entry and sales processing - Procurement from domestic and international suppliers - Creation, issuance, and processing of invoices - Handling inquiries from customers and internal staff (Phone, Email, Teams) - General operation tasks related to sales and service - Currently includes delivery instruction tasks - Execution based on SyteLine 2. Business Improvement & Standardization (5-10%) - Visualization of order, invoicing, and procurement processes - Review and reduction of tasks performed via Excel or manually - Standardization and efficiency of business flows - Other operation improvement projects 3. Data Management & Visualization (5-10%) - Maintaining accuracy of order, sales, and invoicing data - Progress and status management on SyteLine - Extraction of business issues and improvement proposals Requirements: Mandatory: - Experience in sales administration, order processing, or related tasks - Understanding of basic business flows (order to invoicing process) - Accuracy, responsibility, and operational execution power - Hands-on approach to practical involvement - Experience using ERP systems (SAP, SyteLine, etc.) Welcome: - Order processing experience (Manufacturer/Trading company) - Experience in business improvement/efficiency - Experience in SOP creation or business standardization - Experience moving away from Excel/manual-centric operations Ideal Candidate: - Someone who wants to systematize and standardize sales/service operations - Someone who can drive business improvement while working hands-on - Someone who can think and act proactively even in an incomplete environment - Someone comfortable with ERP-centric business operations Language Requirements: - Japanese: Native or Business level - English: Intermediate level (Reading, writing, basic communication possible) * Operational and improvement capabilities are prioritized over English proficiency. Terms and Conditions: Working Hours: 9:00-17:30 (Full flex time system available, no core time) Standard Working Hours: 7 hours 30 minutes (Break 12:00-13:00) Days Off: Saturdays, Sundays, Public Holidays, Year-end/New Year, Summer vacation Monthly Salary (Base): 380,000 - 450,000 JPY (Depending on experience and ability) Bonus: Paid according to performance (Company/Individual). On Target: 8% of base annual salary. Theoretical Annual Salary: 5,000,000 - 6,000,000 JPY Salary Increase: Once a year (Actual: every July) Bonus: Once a year (Actual: every July) Benefits: - Full social insurance: Welfare pension, health insurance, employment insurance, industrial accident insurance - Retirement plan: Lump-sum retirement payment and Defined Contribution Pension (401K) (Retirement age: 60, continued employment available) - Various condolence and congratulatory money systems - Medical insurance system (Hospitalization covered from day 1) - Matching contributions for 401K to support asset formation - Self-development support system (Company subsidizes half of approved training, etc.)