Sales & Customer Service Advisor

We are looking for a self-motivated and enthusiastic Sales & Customer Service Advisor to join our team in Boston, Lincolnshire What do you get to do? Working in partnership to create joint growth plans through product, market reviews, new ideas and initiatives. Monitoring and analysing sales of key product groups and following them up with proactive suggestions to the team initially. Utilising Metsä Wood tools and reporting to analyse and make responsible commercial decisions. Effective use of CRM Review reports received 2 hourly/daily and action where applicable Make pro-active calls in order to hit target e.g. cold calls, load builds, discuss historical orders Participating in bespoke training courses Liaise with Internal departments regarding stock availability, route planners, delivery and communicating results back to the customer Communicate special offers/promotions to customers Build and maintain internal relationships with Account Managers Dealing with all incoming calls & queries Order Input Investigating common/recurring issues and logging them so they can be monitored and improved upon Receiving and processing/investigating customer complaints through to resolution What are we looking for? Good communicator at all levels within a business Ability to inspire IT skills Problem-solving skills Decision making ability Organisational skills Ability to prioritise Attention to detail Ability to analyse data Aptitude for learning Target driven mentality Customer Service experience 1-2 year minimum Numerate with good data analysis skills Competent with Microsoft Office Flexible to meet needs of the business. Core hours 37.5 hours per week In addition we also offer: A company that understands the importance of a work-life balance. 25 days holiday plus bank holidays with various service-related increments. You can count on our commitment to your growth and development. Training, mentoring and coaching tailored to each individual’s development needs Membership of the Me @ Metsa reward platform providing access to discounts and offers from 100’s of popular retailers Employee Assistance Programme, providing free and confidential support 24/7 including financial, legal and wellbeing support Cycle to work scheme Free On-site parking