Customer Application Support Specialist

The Customer Application Support Specialist is responsible for running multiple assays and maintaining the QSight Mass spec systems at the State of FL Department of Health Newborn screening lab in a manner that meets or exceeds customer satisfaction and quality expectations. The Application Specialist will run the customer assays and any required yearly instrument verifications as well as new assay validations. The successful candidate will provide technical feedback to the Mass Spec Senior Principal Scientists regarding product development, be able to troubleshoot Mass Spec issues both onsite and remotely, and open F1 complaints when required for investigation by manufacturing. Monday - Saturday alternating shifts, 7am to 4pm EST Jacksonville, FL 32202