Onsite Support Engineer

Responsibilities

• Act as the primary onsite IT contact for business users and production teams
• Provide deskside support for Windows workstations, laptops, Mobile devices and tablets
• IMACD user devices and peripherals
• Support Microsoft Office and standard corporate applications
• Manage hardware lifecycle activities, asset tracking, and inventory management
• Participate in major incident resolution and business continuity activities
• Coordinate with Service Desk, Infrastructure, Workplace, Security, and Application teams
• Support field services, vendor escorting, hardware installations, and cabling activities
• Ensure compliance with Client IT policies, operational procedures, and safety requirements
• Provide first-line support for production-related workstations and manufacturing systems
• Support local manufacturing applications, MES environments
• Assist automation vendors and third-party partners during production system maintenance and troubleshooting
• Perform physical inspection and basic troubleshooting of IoT devices, sensors, cameras, gateways, and edge devices
• Verify power, cabling, connectivity, and network availability of IoT-enabled equipment
• Support approved device replacement activities and maintain asset records
• Assist OT/IT integration activities while adhering to escalation processes
• Provide hands-and-feet support for production-critical systems and connected manufacturing environments
• Coordinate with OT, Automation, Network, Security, and Infrastructure teams for issue resolution
• Coordinate with automation vendors, application vendors, network providers, and third-party support teams
• Escort and supervise external vendors during onsite activities
• Ensure proper documentation, communication, and closure of vendor-related incidents and service requests
• Maintain effective collaboration with business users and production stakeholders