Senior Specialist, Service Integration

Senior Specialist, Service Integration - Espoo. We are looking for an experienced IT Service Management / SIAM professional who understands what effective service management means in practice within a multi-vendor environment. To succeed, you should have: A strong understanding of IT Service Management and the ITIL framework; Experience in SIAM, Service Integration, Vendor Management, or IT Governance roles; Experience working in multi-vendor environments and complex service ecosystems; Understanding of SLA, OLA, and KPI metrics; Strong analytical and reporting skills; Ability to translate improvements into practical actions; ITIL Foundation certification; A relevant higher education degree or equivalent expertise; Experience with ServiceNow and dashboards is an advantage; SIAM Foundation / Professional or ITIL Intermediate / Expert certifications are also assets; English as the primary working language; knowledge of Finnish, Swedish, or Polish is a plus. You are proactive, analytical, and development-oriented, able to build effective collaboration between teams and service providers. The role offers a mix of strategic and hands-on challenges, including analyzing provider performance and facilitating cross-supplier collaboration. What do we offer? An opportunity to work in a significant international environment and influence how IT services and multi-vendor collaboration are developed. Apply now by 6 September 2026.