Founding Support Lead
Hover or tap a row for full statistics (EUR / month on this chart).
Salary analysis
Compared with the selected benchmark ("All roles in San Francisco, United States"), this listing's salary midpoint is about 23% higher. The offer sits above the benchmark range (€8,681–€13,311). The listed pay band (€12,000–€15,000) is tighter than the benchmark, which suggests lower salary variability. This benchmark is based on 2 comparable listings.
| Market | Lower bound (25th percentile) | Median | Upper bound (75th percentile) |
|---|---|---|---|
| All roles in San Francisco, United States | €8,681/per month | €10,996/per month | €13,311/per month |
Lead the creation of Decagon's enterprise support function. Start hands-on resolving customer issues, then define coverage models, tooling, SLAs, runbooks, and scale the team. Manage always-on incident response, escalation paths to forward-deployed teams and Engineering, and build a knowledge base to accelerate future hires. Hire and grow the team as demand grows. Compensation: $144k-$180k + equity. Benefits include medical, dental, vision, life, disability, retirement, parental leave, fertility benefits, wellness stipend, daily lunches, and flexible vacation policy.
Job Details
Responsibilities
- Build the Support function: define coverage model, tooling, SLAs, runbooks, and processes; scale as Decagon grows.
- Stand up 24/7 support and incident escalation: build always-on coverage for fast responses.
- Own resolution end to end: triage, resolve, and follow up on issues across full customer base.
- Go deep technically: resolve toughest agent-configuration and integration issues.
- Turn firsthand knowledge into leverage: create runbooks and playbooks.
- Hire and grow the team: recruit, onboard, lead the support team.
- Make support a growth lever: be first point of contact for forward-deployed teams.
- Feed the front lines back into the product: surface recurring issues to Product and Engineering.
Skills & Technologies
Education Level
BachelorBenefits & Perks
| Location | Active listings |
|---|---|
| Remote - Denmark | 1 |
| Remote - Norway | 1 |
| Remote - Global | 1 |
| Remote - Iceland | 1 |
| Remote - Sweden | 1 |
| Remote - Finland | 1 |
| Role type | Active listings |
|---|---|
| Solutions Engineer | 1 |
| Strategic Solutions Engineer | 1 |
| Role level | Active listings |
|---|---|
| Senior | 2 |
Related Opportunities
Discover more opportunities that match your interests and skills