Service Contract Manager
The Service Contract Manager will be accountable for ensuring effective customer engagement from the local Lifecycle Solutions & Services (LSS) and broader Honeywell Automation team within the assigned territory customer group (Finland, Estonia, Lithuania). The role will ensure all Contracts are renewed on time and drive growth across service contracts growth. This will be achieved through regular customer communications, delivery coordination, and ensuring the delivery teams engaged with the customer base execute all committed SERVICE CONTRACT deliveries in manner that ensure compliance to Honeywell and Customer Health, Safety and Environmental requirements in the most effective and efficient way compliant to LSS Global Service Methodologies (GSM). This is a hybrid role, 3 days at the office + 2 days work from home model. Candidate should be Fluent in Finnish & English with Full driving licence required. Travel: Local territory based (Finland, Estonia, Lithuania). Travel within the territory to meet customers > 30%.
Job Details
Responsibilities
- Develop strong trust relationships with key contacts in the assigned accounts; ensure KPI-aligned contract performance and regular KPI reviews with customers.
- Be accountable for ensuring contracts are renewed on time and that price/scope increases are realized through the procurement and renewal process.
- Ensure contracts are delivered safely and meet customer requirements while maintaining financial health and forecasting for service contracts.
- Provide SIOP labor planning aligned with backlog and front log to inform long-term field resource needs.
- Support development of individuals through HPD process and rollout of processes, tools, initiatives, and new products.
- Coordinate with regional service contracts professionals and other stakeholders as listed (Field Service Specialists, Field Service Managers, Contract Renewal Specialists, Customer Account Managers, Regional Finance Analysts, ISA Consultants) across the organization.
Requirements
- Recognized industrial automation & control technical training or other relevant certificates or equivalent experience.
- Min. 4 years of process automation industry experience.
- Min. 3 years of experience supporting a Services organization with exposure to periodic customer contracts.
- Project Management experience.
- Understanding of Honeywell Process Automation solutions or comparable industry solutions is an advantage.
- Sales and negotiation skills for contract selling, upselling and order closure.
- Strong admin skills with numbers and contract details; Excel proficiency.
- Ability to influence customers and internal contacts; effective communication in team settings.
Skills & Technologies
| Location | Active listings |
|---|---|
| Varkaus, Finland | 4 |
| Espoo, Finland | 3 |
| Remote - Global | 3 |
| Turku, Finland | 3 |
| Kuvansi, Finland | 2 |
| Riihimäki, Finland | 1 |
| Remote - Finland | 1 |
| Hyvinkää, Finland | 1 |
| Kuopio, Finland | 1 |
| Järvenpää, Finland | 1 |
| Jyväskylä, Finland | 1 |
| Tampere, Finland | 1 |
| Kotka, Finland | 1 |
| Porvoo, Finland | 1 |
| Role type | Active listings |
|---|---|
| Human Resources Specialist | 3 |
| Field Service Engineer | 2 |
| Service Engineer | 2 |
| Account Manager | 2 |
| Sales Representative | 2 |
| Project Engineer | 1 |
| Sales | 1 |
| Service Contract Manager | 1 |
| Engineering Intern | 1 |
| Cyber and Automation Engineer | 1 |
| Role level | Active listings |
|---|---|
| Mid-Level | 5 |
| Senior | 3 |
| Intern | 1 |
| Manager | 1 |
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