Hospitality Manager

We are looking for an experienced Hospitality Manager with a passion for service excellence to ensure a safe, welcoming and high-quality workplace experience for our client, PricewaterhouseCoopers (PwC) located at the heart of central Helsinki. In this role, you will lead Hospitality Services and drive their continuous development while overseeing strategic planning and budget management. Together with your team, you will maintain a safe, efficient, and sustainable working environment, while fulfilling client expectations, and driving business growth. We are looking for a seasoned professional with strong leadership skills and a proven track record in services management, client relationship building, and operational excellence. At this modern site, we provide high-quality hospitality and Café , cleaning, reception, and workplace support services, creating a pleasant experience for everyone on site. Join Sodexo and be part of something greater! You belong in a team where you can act with purpose and thrive in your own way. Your responsibilities: - Lead the delivery of exceptional hospitality services, ensuring a consistently high-quality experience - Oversee the day-to-day delivery of hospitality services, ensuring smooth, efficient, and high-quality operations across all service areas. - Manage the on-site contract and all services to the agreed standards, ensuring that deadlines and targets are achieved - Oversee the planning, scheduling, and coordination of hospitality spaces, including meeting rooms, conference facilities, event venues etc. - Develop, implement, and continuously improve operational processes, procedures, and service standards. - Maximise the profitability of the contract and manage costs effectively - Serve as the main point of contact between the client and Sodexo - Ensure that statutory requirements and company policies and procedures are followed and deadlines are met - Build long-term relationships with client(s that add value and are based on mutual trust - Lead, develop, manage and motivate a high performing team to the agreed standards ensuring that the client receives services of the highest quality What we wish for: - Bachelors degree in service/ hospitality management or other applicable field - Previous experience of operational management in a similar international environment - Strong leadership skills with experience managing multi-site teams - Excellent communication and interpersonal skills - Client savvy. Passion for service and client experience - Goal oriented and able to identify growth opportunities - Manage multiple workloads and shifting priorities in a high paced working environment - Ability to interpret and utilise financial and commercial information - Achieve set standards and operate to performance criteria; for example health and safety, hygiene - Positive approach to learning in role and identifying own training needs as appropriate - Self motivated and able to work on own initiative within a team environment - Excellent IT-skills - Fluency in English and Finnish is essential in this role (both written and spoken), other languages are considered as an advantage. What we offer: Working with Sodexo is more than a job; its a chance tobe part of something greater. Youll belong to a company and team that values you foryou;youll act with purpose and have an impact through your everyday actions; and youll be able to thrive in your own way. In addition, we offer: - Flexible and dynamic work environment - Competitive compensation - Access to ongoing training and development programs - Countless opportunities to grow within the company - Access to occupational healthcare services 24/7 - Annual bonus scheme This is a permanent full-time position, with a work schedule of 37.5 hours per week, Monday to Friday. Weekend work and other adjustments to the schedule may occur based on operational needs.