Principal Site Reliability Engineer

What will you be doing: Manage day-to-day alerts, system checks, and issue escalation as necessary. Provide 24x7 on-call support for critical SaaS events. Document issues and remediation steps. Proactively create monitors within the EKS/K8s ecosystem. Deploy to EKS/K8s cluster using Terraform and Helm/Flux. Enhance infrastructure health by implementing checks and scripts to address known issues. Maintain and develop deployment code. Implement/integrate new technologies into our Cloud Infrastructure. Collaborate with other teams to provide top-notch support and assistance. Prioritize customer focus in planning deployments/updates, ensuring minimal impact. Conduct RCA and take necessary corrective actions to prevent issue recurrence. Assign alert-related actions to the appropriate team after investigation. Handle support requests for environment-specific actions.

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