Kundtjänstrådgivare

We are seeking two fixed-term service advisors to join the Ruka experience services and ski school team. Service advisors play a central role in ensuring smooth daily operations of experience services and the ski school. They are often the first point of contact for customers interested in adventure or ski school services. The role includes customer service, sales, bookings management and coordinating the office on a daily basis. You will work closely with guides, ski instructors and other units to ensure the customer journey runs smoothly from first contact to a successful experience. Responsibilities include handling customer service at service desks, via phone and electronic channels, and selling products based on customer desires; receiving, creating and editing bookings and ensuring correctness of customer, product and booking data; processing changes, cancellations and payments and ensuring customers have all information before service starts; supporting guides and instructors by creating customer lists and ensuring smooth information flow; collaborating with the rental shop, ticketing, slope staff and other partners; participating in daily office tasks and contributing to the ongoing development of customer experience. Desired qualities include experience in customer service or sales, a proactive and sales-oriented approach, good organizational and teamwork skills, resilience and ability to handle multiple tasks, good IT skills and willingness to learn new systems, fluent Finnish and English (other languages are a plus) and interest in travel and experiential fields. We offer diverse work with international and domestic customers, comprehensive induction and opportunities to develop skills, a great team and support to succeed, excellent recreational opportunities and staff benefits especially in skiing and movement. If interested, send your application and CV by 21 August 2026. The fixed-term is 2 November 2026–4 April 2027, working hours 112.5 hours / 3-week cycle. We use the Hiihtokeskus collective agreement and wages. We recommend applying as soon as possible as we will start interviews before the deadline.