Erityisasiantuntija (asiakaspäällikkö) - MPS Career Oy - Tavastehus, Finland

Would you like to develop customer relationships and promote the digitalization of socially significant organizations? Join us as a Customer Manager! We are seeking a Customer Manager for the Customer Service team at the Legal Register Center. You will serve as the primary contact person for designated clients and be responsible for the comprehensive development of their services. You will promote clients' transition from traditional IT solutions to modern digital service packages. You will develop customer relationships long-term, ensure service quality and cost-effectiveness, and ensure that services meet customer needs. You will understand your clients' operating environment and act as an active partner in their digital development. You will identify development opportunities, bring them forward, and advance them in collaboration with clients and stakeholders. The role combines customer relationship development and goal-oriented management of service packages. In addition to promoting digital development, you will be responsible for planning, forecasting, and financial monitoring of customer relationships as part of a sustainable and impactful service package. The role offers an opportunity to promote clients' digital development in a socially significant sector. You will have extensive networking opportunities within the Ministry of Justice and with other partners. The Legal Register Center values collaboration, continuous development, and learning. Language Skills Requirements Finnish - Oral proficiency: Excellent - Written proficiency: Excellent - Comprehension: Excellent Additional language skills required for the role: English - Oral proficiency: Good - Written proficiency: Good - Comprehension: Good Swedish - Oral proficiency: Satisfactory - Written proficiency: Satisfactory - Comprehension: Satisfactory Candidate Expectations You have a suitable higher education degree and strong experience and skills in customer management or related roles. You may have worked in consulting, the public sector, or the IT industry. Additionally, we expect: - Knowledge of IT service delivery, including key processes and collaboration networks - Understanding of information systems and their connections and dependencies - Genuine desire and ability to develop customer relationships long-term - Experience in project management and planning methods Regarding working skills, we expect: - Holistic thinking, especially in service and operational model development - Initiative, solution-oriented, and customer-focused approach - Comfort in a varied and versatile role emphasizing planning, forecasting, and reporting alongside customer work and development - Excellent communication and interpersonal skills, with the ability to influence and negotiate - Good decision-making and organizational skills What We Offer We offer our employees comprehensive occupational health services, flexible hybrid work options, lunch benefit, cultural and sports vouchers, and extensive training opportunities. Additional Information A security clearance may be required for the selected candidate, based on the Security Clearance Act 726/2014. More information about the security clearance process and rights of the subject can be found at www.supo.fi. Contact Information For more information about the role, please contact Customer Director Tami Koivuniemi at +358 295 665 833 on Wed 15.7. from 9 to 10 and Thu 16.7. from 14 to 15. Additional information is available from our partner, senior consultant Annina Ahlroth at MPS. She can be reached by phone on Mon 10.8. from 15 to 16, at +358 20 746 9519. Applying We prefer applications submitted electronically via the Valtiolle.fi service. However, you may also send your application by mail to the registry address. Job Details Further information: - First-round interviews will be conducted via Teams during weeks 34–35. Second-round interviews will be held in week 36, and suitability assessments will take place during weeks 37–38. The recruitment process is carried out in collaboration with MPS. - The role requires excellent spoken and written Finnish, good English, and satisfactory Swedish skills. - We value diversity and inclusion in our workplace. We encourage applicants of different ages, genders, and backgrounds. - Level: Specialist - Remote work: Possibility to work remotely - Remote work description: The position is based in Hämeenlinna, but we have employees across Finland. Our hybrid model includes location-independent remote work and on-site meetings with colleagues, clients, and networks. We are flexible to accommodate different life situations. - Established: The position is a shared government agency role. - Working hours: Government agency working hours - Trial period: Up to six (6) months - Salary: The base salary at level 18M (4442.48 €/month). We also pay performance-based bonuses. Starting salary ranges approximately from 5300 to 5500 €/month.