Erityisasiantuntija (asiakaspäällikkö) - MPS Career Oy - Hämeenlinna, Suomi

Would you like to develop client relationships and promote the digitalization of socially significant organizations? Join us as a Client Manager! We are seeking a client manager for the Customer Relations team at the Justice Register Centre, focusing on stakeholder services. You will serve as the primary contact person for designated clients and be responsible for the comprehensive development of their services. You will promote clients' transition from traditional IT solutions to modern digital service packages. You will develop client relationships long-term, ensure service quality and cost-effectiveness, and ensure that services meet client needs. You will understand your clients' operational environment and act as an active partner in their digital development. You will identify development opportunities, bring them forward, and advance them in collaboration with clients and stakeholders. The role combines client relationship development and goal-oriented management of service packages. In addition to promoting digital development, you will be responsible for planning, forecasting, and financial monitoring of client relationships as part of a sustainable and impactful service package. Your responsibilities will include: - Preparing and maintaining client plans according to the client management model - Owning clients’ digital plans and promoting development proposals - Financial planning: budgeting, forecasting, and reporting - Developing customer satisfaction and strengthening stakeholder cooperation You will be part of a client team consisting of four other client managers and a client director. Each has responsibility for their own designated clients from the Ministry of Justice. Client managers work closely together, support each other’s work, and meet regularly either remotely or face-to-face. Additionally, you will collaborate closely with clients, different units within the ORK, and service delivery partners. This role offers an opportunity to advance clients’ digital development in a socially significant sector. You will have extensive networking opportunities within the Ministry of Justice and with other partners. At the Justice Register Centre, we value collaboration, continuous development, and learning. Language Requirements Finnish - Oral proficiency: Excellent - Written proficiency: Excellent - Comprehension: Excellent Additional language skills required: English - Oral proficiency: Good - Written proficiency: Good - Comprehension: Good Swedish - Oral proficiency: Satisfactory - Written proficiency: Satisfactory - Comprehension: Satisfactory Candidate Expectations You have a relevant higher education degree and strong experience and skills in client management or similar roles. You may have worked in consulting, the public sector, or the IT industry. Additionally, we expect: - Knowledge of IT service delivery, including key processes and collaboration networks - Understanding of information systems and their connections and dependencies - Genuine desire and ability to develop client relationships long-term - Experience in project management and planning methods Regarding working skills, we expect: - Holistic thinking, especially in service and operational model development - Initiative, solution-oriented, and customer-focused approach - Comfort in a varied and versatile role emphasizing planning, forecasting, and reporting alongside client work and development - Excellent communication and interaction skills, with the ability to influence and negotiate - Good decision-making and organizational skills What We Offer We offer our employees comprehensive occupational health services, flexible hybrid work options, lunch benefit, culture and sports vouchers, and extensive training opportunities. Additional Information A security clearance may be required for the selected candidate, based on the Security Clearance Act 726/2014. More information about the security clearance process and rights of the subject can be found at www.supo.fi. Contact Information For more information about the role, please contact Client Director Tami Koivuniemi at +358 295 665 833 on Wed 15.7. from 9 to 10 and Thu 16.7. from 14 to 15. Additional information is available from our partner, senior consultant Annina Ahlroth at MPS. She can be reached by phone on Mon 10.8. from 15 to 16, at +358 20 746 9519. Applying We prefer applications submitted electronically via the Valtiolle.fi service. However, you may also send your application by mail to the registry address. Job Details Further information: - First-round interviews will be conducted via Teams during weeks 34–35. Second-round interviews will be held in week 36, and suitability assessments will take place during weeks 37–38. The recruitment process is carried out in collaboration with MPS. - The role requires excellent spoken and written Finnish, good English, and satisfactory Swedish skills. - We value diversity and inclusion in our workplace. We encourage applicants of different ages, genders, and backgrounds. - Level: Specialist - Remote Work: Possible - Remote Work Description: The position is based in Hämeenlinna, but we have employees across Finland. Our hybrid model includes location-independent remote work and face-to-face meetings with colleagues, clients, and networks. We accommodate our staff’s various life situations. - Established: The position is a shared agency role. - Working Hours: Agency working hours - Trial Period: Up to six (6) months - Salary: The base salary at level 18M (4,442.48 EUR/month). We also pay performance-based bonuses. Starting salary ranges approximately from 5,300 to 5,500 EUR/month.