Customer Success Manager

This role is to support the growth of the Nexthink business globally by driving the adoption and use of the Nexthink platform. The focus of the Customer Success Managers is to own and drive the customer success plan and ensure customers realize the value of their investment in Nexthink. This is a strategically important role focused on our mid-market segment, and requires a technical background and a structured, organized, and diligent approach to succeed. You will also be expected to build executive relationships with customers and partners alike with proven experience in doing so. This is a key position within the Internal Customer Success team and the successful candidate will be expected to work collaboratively with Sales, Solution Consulting, Professional Services, Customer Support and Product teams to drive positive customer outcomes, operational success and upsell opportunities. Main Function: aligned to ~55 customers, own and execute the Customer Success Plan for each account to ensure Nexthink becomes part of daily operations as a strategic initiative and delivers maximum value to the customer. Additional duties include managing renewals, hosting workshops, leading monthly business reviews, and acting as the voice of the customer.