Customer Service Representative

Posti is Finland’s leading company in the postal and logistics sector. We convey everything from messages to packages and even dreams—electronically and physically. The renewed Posti is built by a diverse group of experts from mail carriers to developers of digital business and AI experts. In a big company, opportunities are vast. Join us and build the future of Posti! We are looking for customer advisers for Posti’s corporate and private customer service. As a customer adviser you help our customers in all situations where they need our help. You serve customers via several channels, such as telephone (incoming and outgoing calls), email and chat, where the telephone is your most important work tool. Your goal is to create excellent customer encounters by mapping customer needs and offering the best solutions using your strong communication and problem-solving skills. Work is fast-paced and goal-oriented within customer service and contact center. During a workday you meet many different customer situations, and not all follow a ready-made script. You have the ability to quickly absorb new information, efficiently retrieve information from multiple sources and can make decisions even when there isn’t a ready-made answer available. The quality of customer service, efficiency and customer experience are closely monitored through various metrics. Therefore, the role suits you if you enjoy target-driven work, want to continuously develop your skills and can combine high service quality with an efficient way of working. This is an excellent opportunity for you who are passionate about customer service, enjoy varied working days and are enthusiastic and brave in meeting different people and situations. To succeed in the role you need to be resilient, have good stamina and be able to switch quickly between different situations. In return you get the opportunity to develop into a versatile customer service professional in an environment where learning is a natural part of everyday life. We train and support you in all areas to create world-class customer meetings. We are looking for several customer advisers for our upcoming holiday season on a fixed-term basis. The employment starts on 14 September 2026 and ends 31 December 2026. The position is full-time (37.5 hours per week). Customer service is open every day of the week, also on weekends, between 06:00 and 20:00. In autumn and the upcoming holiday season shifts will mainly be weekdays 08:00–20:00 and Saturdays 08:00–16:00. However, we expect you to be able to work during the entire opening hours. Our office is located in Ilmala in Helsinki with good public transport connections. The salary for the position is 13.78 €/hour. Who are we looking for? You may be the person we are looking for if you have genuine service attitude and previous customer service experience across multiple service channels, especially via telephone. Helping customers is something you really enjoy and you maintain your professional service attitude even in challenging situations. In the role, you work in several different systems at the same time. Therefore we would like you to be used to using different IT systems, digital services and applications. You learn quickly new systems and new areas of work, are skilled at searching information from different sources and can apply the information you find in customer meetings. In addition we expect you to have an independent and proactive working style, good stress resistance as well as the ability to make quick decisions when the situation requires it. To succeed in the role you need, in addition to knowledge of Swedish, fluent knowledge of both Finnish and English, since most customer contacts occur in Finnish or English. Interested? If you think you are the customer adviser we are looking for, we would love to hear from you! Please submit your application via the link as soon as possible, but no later than 19 August 2026. We work with ongoing selection, so do not delay your application as the positions will be filled as soon as suitable candidates are found. The first step in our recruitment process is a Psycruit-person evaluation, which is sent to candidates proceeding to the next step. The assessment takes about 10 minutes to complete, and you also receive a personal feedback report. The recruitment process is conducted in cooperation with Biisoni, which will also be your employer. For more information about the position contact Biisoni’s recruitment consultants Saija Salter, saija.salter@biisoni.fi, or Hannamari Ukkonen, hannamari.ukkonen@biisoni.fi.