Posted October 4, 2023 · 1,049 days agoLast seen August 17, 2026Est. expiry November 8, 2023
Mahwah, NJ, USA
Onsite · Other
Full-time · Mid-Level
English
No People Management
About the role
The Customer Experience Advisor will be an important piece to the puzzle at Polestar and take ownership of the customer journey and resolution of customer inquiries.
Job Details
Responsibilities
- Provide support through phone, email, and chat
- Manage inbound communications for product, service, leads, and support requests
- Follow up with customers on inquiries
- Build and maintain customer relationships
- Resolve customer cases to resolution
Requirements
- Associate degree or higher
- Previous experience in call center environment, automotive, luxury retail or sales is highly desirable
- Fluency in English required, Bilingual is a plus!
- Excellent verbal and written communication skills
- Tech savvy with knowledge of call center and telephony systems
- Salesforce experience a plus
Skills & Technologies
Customer serviceCommunication skillsTechnology proficiencyCall center systemsCRM software
Seen 10 hours ago
Polestar · 57 open roles
Top locations: Remote - Global · 37 · Helsinki, Finland · 6 · London · 1+13 other locations
Most-hired roles
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2
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2
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2
Head of Information Security
1
Role-level mix
Mid-Level (39)Manager (1)
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