Business Analyst

Estimated from 3 comparable listings

• Conduct situation investigations, stakeholder interviews, surveys, and root cause analysis to identify business problems and opportunities.
• Gather, analyse, and document business requirements for new or enhanced systems and processes.
• Facilitate workshops and engage stakeholders across regions, cultures, and time zones.
• Support feasibility assessments, business case development, cost-benefit analysis, and ROI modelling.
• Analyse and optimise business processes using BPMN, UML, Value Stream Mapping, and Lean methodologies.
• Develop user stories, use cases, functional specifications, and supporting documentation.
• Support User Acceptance Testing (UAT), including test script development, coordination, and validation activities.
• Contribute to change management, training, stakeholder communications, and adoption activities.
• Work across multiple transformation initiatives and portfolio pillars as priorities evolve.
• Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive.

• Minimum 2 years' experience as a Business Analyst or in a similar process or requirements-focused role.
• Experience within Corporate Travel, Meetings, Incentives, Conferences and Exhibitions (MICE) environments strongly preferred.
• Demonstrated experience across the BA lifecycle, including problem analysis, process mapping, requirements definition, and business case development.
• Experience working in global or matrixed organisations.
• Hands-on experience with tools such as Smartsheet, Visio, Lucidchart, JIRA, Confluence, or equivalent
• Experience supporting UAT, change initiatives, and training deployment.
• Experience facilitating workshops and stakeholder engagement activities.
• Business Analysis certification (BCS, IIBA, or equivalent) highly desirable.
• Exposure to Agile, Lean, and Change Management methodologies highly desirable.