Fraud Team Manager - Pentasia - Remote - Global

Our client is a well-established online gaming operator with a growing presence in the regulated iGaming space. As they continue to build out their Customer Risk Operations capability, they're looking for an experienced Fraud Team Manager to lead their Fraud Operations function from their Malta office. This is a hands-on leadership role for someone who wants to be part of shaping a function from the ground up — leading a team of up to 12 while staying close to the investigations, the process design, and the day-to-day decisions that protect customers and the business from fraud loss. Reporting to the Head of Customer Risk & Governance, you'll lead the day-to-day Fraud Operations function, protecting the business from fraud losses while supporting an excellent customer experience and the sustainable commercial success of the business. You'll drive operational excellence and continuous improvement, and help shape the future Fraud operating model — all while staying actively involved in investigations, operational decisions and process design as the function matures. Building and continuously maturing the Fraud Operations function, including processes, controls and ways of working. Leading or supporting complex fraud investigations — payment fraud, account takeover, chargebacks, bonus abuse, identity fraud and other online fraud typologies. Making decisions on account closures, withdrawal approvals, account and payment method restrictions, and chargeback responses within delegated authority. Monitoring fraud trends and emerging threats, recommending enhancements to fraud controls and detection capabilities. Overseeing the implementation and optimisation of fraud technologies, payment controls and automation initiatives. Balancing fraud prevention with customer experience and commercial objectives through proportionate, risk-based decision making. Monitoring performance against KPIs, SLAs and quality standards, and driving corrective action where needed. Leading workforce planning, resourcing and rostering across the team. Recruiting, coaching and developing a team of up to 12 Fraud Analysts. Ensuring Fraud Operations readiness for new products, payment methods, brands and regulated markets. Partnering closely with MLRO, Compliance, Legal, AML, RG, Payments, Product and Data Analytics teams, plus external PSPs, fraud vendors and card schemes.