Customer Success Manager

Greenstep is growing and is looking for new customer relationship professionals for its Customer Success team! We are strengthening the team with (Senior) Customer Success Managers whose work emphasizes strategic account development and ensuring that customers’ everyday service runs smoothly. The role suits someone energized by growing customer relationships with a goal-oriented approach and using their existing expertise to solve customer problems. A (Senior) Customer Success Manager is the engine for growing our existing accounts, the link between the customer and the service team, and a professional motivated by account management and customer experience. To succeed, we hope you have an expert background or strong knowledge in one of Greenstep’s service areas, such as finance and accounting, sustainability, HR, or a CFO role. You will enjoy our Customer Success function if you are also motivated by sales-oriented work through account growth, are customer-focused, and adapt to each customer’s situation. You will learn about your customers’ businesses and proactively identify their needs. You will be responsible for engaging your accounts and expanding their service packages. You will manage customers strategically and purposefully, taking long-term goals and plans into account. You will play a key role in our customer companies’ growth journeys and help them grow their operations with Greenstep’s extensive range of services, combining finance, technology, and people. We want to be our customers’ growth partner, and you will be central to deepening genuine partnerships. At Greenstep, you will join an expert community that believes in succeeding together. You will be part of the account-management team, which meets regularly despite distances. Our diverse customers include Oura, which we have helped grow from its early days. In this role, you will encounter interesting stories from different companies and find the right solutions to accelerate their growth. Your work as a (Senior) Customer Success Manager: - Proactively manage accounts and grow revenue with a long-term, forward-looking approach. - Build and maintain partnerships and trust with customers. - Act as the customer’s primary contact. Learn about your customers and their industries to ensure service quality, so customers can rely on you in any situation. - Support Greenstep’s service team and develop accounts together with them. Act as an interpreter and contact person internally, handle possible account-related complaints, and involve experts from different business areas in actively developing customer relationships. - Take care of customer satisfaction in your own portfolio and strengthen account engagement. You will proactively stay up to date on your customers’ situations and ensure that they have the right service package at each point in time. You will skillfully coordinate and organize the information needed internally with different stakeholders and involve other Greenstep employees in achieving shared goals. Your personal targets will reflect your duties. Key targets include growing accounts through the revenue target associated with your portfolio, account-lifecycle goals, and maintaining and improving customer satisfaction, as well as developing your own and the team’s expertise. What we hope for from our new team member: - Experience building long-term, proactive customer relationships, preferably with organizations similar to our customer base. Please describe your experience in your application letter. - A background in an expert role. This could be in finance and accounting, financial management, analytics, HR, or sustainability, among other areas. A background in finance and accounting or financial management is a particular advantage. - Sales skills, the ability and confidence to identify and act on customer needs, and the ability to build trusting relationships. You understand the customer’s business and take a long-term view through partnership, ensuring the right solutions are found for each stage of growth. - Strong communication skills in Finnish and English. Other language skills, especially Swedish, are an advantage. - Good organizational skills and the ability to work under pressure. Previous experience in account-management roles and selling expert services is an advantage. We also hope you understand the principles of service business. A future teammate says: “This work requires independence and proactivity. An expert background in our service areas helps you understand customers and makes cooperation and customer communication smoother. You are most likely to succeed with sales targets when you are alert in every customer interaction, so changing situations and needs do not pass you by. Persistence pays off in reaching goals, and you will use English extensively in your everyday work.” Why Greenstep? Greenstep is a Finnish-origin family business founded in 2010. We have grown organically and now have a skilled team of more than 800 experts. We can offer Greenstep employees: - Support for your well-being. Everyone’s ability to cope and well-being at work are our top priorities. We provide comprehensive occupational healthcare and ergonomically designed offices. You can use the Flex benefit offered through Epassi and a lunch deduction. - A monthly salary matching your responsibilities and experience, with the possibility of an annual bonus tied to achieving your targets. All Greenstep employees are also included in our Together bonus, through which 10% of annual operating profit is shared among all employees regardless of role. - Support and time to develop and strengthen your expertise. Continuous learning is central to our work. Your development is supported by knowledge-sharing within your team and training that supports your expertise, for example through Greenstep Academy. Our culture is open, and we work through challenging situations together. - A career opportunity in a growing, family-owned company. We grow organically and responsibly. Our culture has developed collectively over the years, and our values are visible in our everyday work. We are a financially stable family business, and creating continuity and security for everyone at Greenstep is essential to us. Interested? We are looking for new team members for our offices in Espoo, Vantaa, Turku, Tampere, or Oulu. We also want to nurture face-to-face meetings with the team and customers. The team holds in-person meetings regularly at our offices. We hope you are willing to meet your teammates in person at an office approximately once a month and travel to customers when needed. Otherwise, we work from all our offices according to a hybrid model, with approximately half the week at the office. If this open position interests you, please send us your application as soon as possible. Submit your application with your salary request by 1 November 2026 at the latest. We review applications during the application period and may meet potential candidates before it ends, so please do not hesitate to apply. We look forward to hearing from you! Have questions? Jasmin from Greenstep’s People team is responsible for this recruitment process. You can contact her by email at jasmin.valjakka@greenstep.fi. You can learn more about us at https://greenstep.fi/rekrytointi/kulttuuri. The selected candidate’s credit information and references will be checked.

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