Customer Service Advisor

Role overview: You will guide and support customers in daily banking and financial services over the phone, identify sales leads and direct them to experts, and ensure a consistent and positive customer experience as part of the customer service team. Requirements: excellent Finnish language skills and fluent English; Swedish is a plus. Strong problem-solving and teamwork abilities, solid IT skills, and previous customer service experience, preferably in sales; prior experience in banking or insurance is advantageous. We offer: an opportunity to gain experience in a financial services organization; a fast-track recruitment process with immediate filling of the role. How to apply: please submit your English resume and application with salary expectations via the site’s “apply for the job” button; GDPR restrictions prevent email applications. For questions contact Sakari Tuomainen at sakari@poolia.fi. Note: successful candidates may undergo credit and drug testing as part of the recruitment process.