Hover or tap a row for full statistics (EUR / month on this chart).
Salary analysis
Compared with the selected benchmark ("All roles in Espoo, Finland"), this listing's salary midpoint is about 93% lower. The offer sits below the benchmark range (€2,150–€4,500). The listed pay band (€208–€240) is tighter than the benchmark, which suggests lower salary variability. This benchmark is based on 701 comparable listings.
| Market | Lower bound (25th percentile) | Median | Upper bound (75th percentile) |
|---|---|---|---|
| All roles in Espoo, Finland | €2,150/per month | €2,688/per month | €4,500/per month |
| Pay in our data — not quoted in ad (Manager) | €208/per month | €224/per month | €240/per month |
We are restructuring our Global Customer Loyalty team responsibilities and seeking a Customer Experience Measurement Manager to join the team. You will be responsible for managing and developing Metso’s customer experience measurement process and metrics, ensuring process compliance, and supporting the competence of internal stakeholders. This involves making customer insight accessible, actionable and understood across the organization. Your work will contribute directly to strengthening our customer-focused growth culture and driving continuous improvement based on customer experience data. In this position, you will report to Director, Customer Loyalty and position is located in Espoo or Tampere, Finland. You will join a team of CX professionals dedicated to measuring customer experience and leading the use of data to drive meaningful improvements and customer-led decisions across Metso. We collaborate closely with a large network of internal stakeholders from businesses and regions. Our team develops tools, measurement processes, data availability and usage, as well as internal competence related to customer experience. We also drive actions based on collected insights to enable strategic and tactical use of customer insights in Metso organization. Team members are responsible for technical tools, reporting and analytics as well as driving actions will support you in succeeding in the role.
Job Details
Responsibilities
- Manage and develop Metso’s customer experience measurement process and related metrics
- Manage a global network of professionals in CX measurement implementation, ensuring consistent process execution, stakeholder competence and compliance.
- Participate in development of tools, data flows and architecture of CX measurement
- Contribute to improvements in reporting, dashboards, and data accessibility.
- Maintain CX measurement process documentation and training materials
- Support stakeholders in understanding, using, and acting upon CX data and insights.
- Contribute to organization-wide awareness and engagement around customer experience.
Requirements
- You have already been working with customer experience measurement for minimum 5 years.
- Master’s or bachelor’s degree in business or related field.
Skills & Technologies
Education Level
Masters
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