Customer Support Representative

Based in our Lafayette office, the Customer Support Representative will interface with internal and external customers, handling all aspects of order processing and query resolution. Key responsibilities include supporting the commercial team to process orders timely and accurately, updating sales data in the appropriate software systems, and delivering exceptional customer experiences through effective communication. The role contributes to improving the ordering process and developing product knowledge and shipping requirements by coordinating with shipping and logistics. Follow SOPs for accurate entry of orders, work as part of a team, and undertake project work as agreed with Head of Customer Services. Basic requirements include a High School diploma or GED and 2+ years in a customer service role plus experience with Microsoft Office Suite. Preferred qualifications include strong prioritization, excellent verbal and written communication, CRM experience, and cross-country collaboration. The Compensation Range is $45k-$53k annually with details shared during hiring; base pay is part of total compensation. Benefits include Medical, Dental, Vision Insurance, Life and Disability Insurance, Paid Time Off, Parental Benefits, Compassionate Care Leave, 401k with Company Match, and Employee Stock Purchase Plan. Apply Now.