Business Process Development Manager

Business Process Development Manager Location: Espoo, Finland We are looking for you, Business Process Development Manager, to join our team in Espoo, Finland. We have two positions available: one permanent role and one temporary fixed-term role (covering a 10 months period from January 2027 to October 2027). In this role, you will drive the end-to-end development of Lead-to-Cash processes across Commercial Operations within our global organization. As a process development subject matter expert (SME), you will collaborate closely with global Business Process Owners, Business Development, Information and Data Architects, Process Analysts, and key cross-functional stakeholders across Business and IT (including AI, ML, and RPA initiatives). About the Team: You will join the Renewable Business Commercial Operations & Business Processes organization as a key member of the global Business Process Development team. Together with your expertise, we can do meaningful work to drive Neste forward. Reasons to join We operate in an inspiring and evolving business environment as a global leader in renewable fuels. We contribute to Neste’s success by living our values every day: we care, we have courage, we cooperate. We prioritize safety at all times and in every location. We strive to create a positive and impactful work environment. Transformation brings new possibilities and fosters our courage and curiosity. As a global company, we support personal development with versatile learning and career opportunities. Collaboration is key, and we believe in flexible, smart ways of working. We work at the office at least three days a week to ensure seamless teamwork and a sense of belonging. In addition, our benefits for employees in Finland include, for example, a personnel fund as part of the overall remuneration, good occupational health care, a membership in a sickness or health insurance fund and leisure time accident insurance. We also support leisure time activities, e.g. by offering benefits for sports and culture (ePassi). You will have an impactful role at the intersection of business and tech, driving commercial process development and end-to-end process optimization for the world’s leading producer of renewable fuels. More about the job As a Business Process Development Manager, you will play an impactful role at the intersection of business and tech, driving commercial process development and end-to-end process optimization for the world’s leading producer of renewable fuels. Your role in our team Responsible for business process development across multiple regions. Act as the Subject Matter Expert (SME) for commercial business process development, supporting process optimization and leading end-to-end process design, documentation, automation, implementation and business deployment. Lead process enhancements, continuous improvement initiatives and process development streams within larger business projects and process efficiency improvement programs. Apply structured methodologies, utilize Key Performance Indicators/ Performance metrics and root cause analysis to identify bottlenecks and eliminate process deviations. Collaborate effectively with Business Process Owners, business developers, information and data architecture experts, process analysts, Commercial Operations, and various other stakeholders across business and IT (including AI/ML/RPA) to align requirements and implement solutions. Drive process excellence, promote best practices, process standards, and governance to continuously improve process efficiency, quality and process maturity. Keys to success in this role Process Expertise: A proven track record and in-depth knowledge of commercial processes across sales operations, supply chain and order fulfillment. Methodology Proficiency: Experience in business process improvement utilizing Lean Six Sigma or similar methodologies. Development & Change Leadership: A developer mindset with demonstrated experience driving process improvements, leading change management, and collaborating effectively across local teams and global regions. Project management experience is a plus. Analytical & Documentation Skills: Demonstrated expertise in process documentation, workflow optimization, and translating complex operational bottlenecks into clear, actionable process development plans. IT & AI Solutions: Proven experience in bridging business and IT to translate business requirements into functional system requirements and high-quality business solutions. Scaling AI, Machine Learning (ML), or process automation solutions for end-to-end process improvements is considered a strong plus. Data-Driven Insight: Strong analytical capability to interpret performance metrics and their implications in a business context. Communication & Facilitation: Excellent communication skills with proven expertise in facilitating cross-functional workshops, driving stakeholder alignment, and collaborating seamlessly across hybrid environments. Language Skills: Excellent written and spoken English. Let’s get you started We look forward to receiving your CV and application by November 9, 2026. If you have any questions regarding the process or the position, please get in touch with Kaisa Andersson, Business Process Development Lead, +358 50 458 2753, on October 30 at 13:00-13:30 (EET) or on November 3 at 10:00-10:30 (EET). To ensure security and confidentiality, please submit your application through our recruitment system, as we are unable to consider applications sent via email. We will do our best to contact you within 2 weeks after the application time has ended. The recruitment process will include interviews and a potential aptitude assessment. The first interviews are preliminarily scheduled to take place in mid-November. Depending on the requirements of the position, the process may include a security clearance (with a drug test) and a potential statutory health examination based on work-related exposures. Neste in brief Neste (NESTE, Nasdaq Helsinki) is the world's leading producer of renewable diesel and sustainable aviation fuel (SAF), with production on three continents. Neste’s strategy focuses on growth in renewable fuels. The company’s renewables production capacity is expected to reach 6.8 million tons annually in 2027. Neste also produces high-quality oil products at its Porvoo refinery in Finland. The company has a network of nearly 1,000 fuel stations with expanding service offering, such as EV charging, in Finland and in the Baltics. Neste is included in many international indices for its sustainability performance. In 2025, Neste's revenue stood at EUR 19.0 billion.