Software Development Engineer III, Logistics API

Mapbox is the leading real-time location platform for a new generation of location-aware businesses. Mapbox is the only platform that equips organizations with the full set of tools to power the navigation of people, packages, and vehicles everywhere. More than 4 million registered developers have chosen Mapbox because of the platform’s flexibility, security and privacy compliance. Organizations use Mapbox applications, data, SDKs and APIs to create customized and immersive experiences that delight their customers. WHAT WE DO Our team is responsible for the Directions and Logistics APIs, which power everything from a single driver's route request to the complex logistics optimization for major delivery companies. We handle millions of requests daily, operating under strict latency requirements, making our work both challenging and highly rewarding. Given the essential nature of our services, we maintain a responsible on-call rotation and treat alarms seriously to ensure system stability without excessive noise. WHAT YOU’LL DO As a Staff Engineer, you will be responsible for designing, developing and operating significant areas of our routing services. In this role, you can expect to: - Design and implement scalable services for our API and routing engine tiers, following best practices for deployment, resilience, and observability. - Design and improve services that power the data consumption and storage of the routing data. - Drive the design, development, and testing of Mapbox tools - Shape internal tools and automations to make the whole engineering life easier and fun. - Drive design and development of services quality metrics and analytics. - Run and design experiments to evaluate the quality, reliability, and capacity requirements of our user-facing navigation products. - Participate in end-to-end feature implementation within the larger navigation team; review code and design documents, shepherd feature releases, and participate in an on-call rotation. - Work with product owners, sales engineering, and management to drive future product direction. - Participate in an on-call rotation to ensure our systems remain available to customers 12/7. Team members alternate as the on-call primary responder, which may require immediate response outside normal working hours, including weekends. Navigation API services interact with many internal systems at Mapbox, making this a high-visibility team with great opportunities to collaborate across the company. WHAT WE BELIEVE ARE IMPORTANT TRAITS FOR THIS ROLE - Experience in engineering web services in either Rust or Typescript (Node.js) - Experience building highly-available API services within container-based environments (e.g., Docker, ECS, Kubernetes, etc. on AWS). - Proficiency in implementing monitoring instrumentation, triaging incidents, resolving customer issues, and continuous product improvement. - Knowledge of operating systems and distributed systems (e.g., fault-tolerance, consistency, service discovery, etc.) - Proven ability to design long-term technical strategies that balance immediate product delivery with the reduction of systemic technical debt across multiple departments. - Extensive experience driving high-visibility initiatives that improve engineering standards and operational excellence for the cross-functional teams - Strong English verbal and written communication skills. Mapbox has offices across the globe. You should communicate about complex ideas concisely to an audience worldwide. - Experience or interest in solving geo-spatial problems. Candidates should also have: - A desire to work with individuals with diverse backgrounds, perspectives, and experiences. - Enthusiasm for learning and knowledge sharing in a multidisciplinary environment, supported by mentorship experience and strong written and verbal communication skills. - A rigorous approach to problem solving, using experiments and data analysis to drive quality of service improvements. WHAT WE VALUE In addition to our core values https://www.mapbox.com/about/values/, which are not unique to this position and are necessary for Mapbox leaders: - We value high-performing creative individuals who dig into problems and opportunities. - We believe in individuals being their whole selves at work. We commit to this through supportive health care, parental leave, flexibility for the things that come up in life, and innovating on how we think about supporting our people. - We emphasize an environment of teaching and learning to equip employees with the tools needed to be successful in their function and the company. - We strongly believe in the value of growing a diverse team and encourage people of all backgrounds, genders, ethnicities, abilities, and sexual orientations to apply. HOW WE SUPPORT YOU - Hybrid/Remote Options: Enjoy flexibility to work comfortably from home or periodically from an office where applicable. - Country-Specific Care & Coverage: Private health, dental, and income protection plans tailored to elevate your regional statutory benefits. - Family-First Support: Family care, maternity and paternity leave policies to support your growing family. - Lifestyle Spending Account: Contributions to support your health, wellness, and personal growth - Balance & Brainpower: Mental health support for you and your dependents. - Rest & Recharge: Paid time away, company holidays, and generous absence policies. - Time Off to Give Back: Dedicated paid volunteering time in addition to your standard PTO. By applying for this position, you acknowledge that you have received the Mapbox Non-US Privacy Notice for applicants, which is linked here. Completing this application requires you to provide personal data, such as your name and contact information, which is mandatory for Mapbox to process your application. We are committed to a fair and equitable hiring process. We do not discriminate against any protected class.