Account Manager

The Opportunity: As an Account Manager your key objective is to grow the coverage and quality of Agoda’s supply network by remotely managing a portfolio of hotel partners in the mid-tail segment. You will be responsible for maximizing partner engagement, driving portfolio performance, and improving supply metrics through digital-first account management at scale. In this role, you’ll get to: - Own and manage a portfolio of 75–100 hotels within the mid-tail segment. - Build and maintain strong partner relationships remotely via calls, emails, and virtual meetings. - Drive improvements in key supply metrics by analyzing performance and recommending solutions. - Activate Agoda products and promotions for partners, track deal performance, and ensure outcomes are documented. - Use Agoda’s digital tools for outreach, logging, and reporting. - Ensure at least 90% portfolio coverage each quarter, prioritizing underperforming properties for higher impact. - Participate in training to stay updated on new tools, processes, and best practices. - Act as a point of contact for partner escalations within your assigned portfolio. What you’ll need to succeed: - Excellent command of English and French (both written and spoken) - Minimum 4 years’ experience in account management, business development, or supply/e-commerce role. - Strong relationship management and negotiation skills, with proven success in B2B engagement. - Analytical mindset, with experience using data to drive decisions and performance outcomes. - Comfort with digital-first work (remote portfolio management, call systems, CRM tools). - Self-driven, organized, and able to manage a large portfolio independently. - Strong communication skills, capable of holding multiple meaningful partner conversations daily. - Ability to adapt quickly to evolving workflows, tools, and business priorities.