Hover or tap a row for full statistics (EUR / month on this chart).
Salary analysis
Compared with the selected benchmark ("All roles in Sofia, Bulgaria"), this listing's salary midpoint is about 80% lower. The offer sits below the benchmark range (€7,000–€12,000). Range-width comparison is limited because one of the salary bands is incomplete. This benchmark is based on 1 comparable listings.
| Market | Lower bound (25th percentile) | Median | Upper bound (75th percentile) |
|---|---|---|---|
| Market Average: Customer Service Agent | €1,995/per month | €2,071/per month | €2,147/per month |
| All roles in Sofia, Bulgaria | €7,000/per month | €9,500/per month | €12,000/per month |
| From job ad (Mid-Level) | €1,945/per month | €1,945/per month | €1,945/per month |
Key Responsibilities: Deliver professional support for our client’s products and services, maintaining a stellar customer satisfaction rate Master and efficiently utilize CRM software, ticketing systems, and other customer service tools to meet the unique needs of our client’s customers Engage customers through multiple channels, including phone, email and chat Resolve customer inquiries within agreed SLAs, using our client’s comprehensive knowledge base and established protocols Consistently meet or exceed performance goals for call handling time, first-call resolution, and customer satisfaction scores Collaborate with team members to share best practices and contribute to the knowledge base Participate in ongoing training and stay updated on product knowledge and industry trends What You’ll Need: Fluent Norwegian and English communication skills Strong interpersonal abilities and customer service orientation Ability to follow structured guides and processes Excellence in active listening and problem-solving Adaptable and quick to learn new processes and technologies Self-motivated with a passion for customer satisfaction Ideal Candidate Profile: Customer-focused mindset and delivering exceptional service Excellent communication style, ability to explain complex concepts simply Ability to troubleshoot issues and find creative solutions Collaborates and shares knowledge, and contributes positively to team dynamics Embraces change, learns quickly, and maintains composure under pressure The best part? No tech background needed! Our client is looking for enthusiastic individuals who are ready to learn and are passionate about helping others. Our client’s comprehensive training program will equip you with all the product knowledge you need to succeed. Our client offers: Financial support during relocation Fully paid training Stable job and career development opportunities Attractive salary Additional health insurance 50+ benefits and services to choose from Positive international working environment Support and learning Our client believes in growing together. They offer a supportive environment where learning is continuous, teamwork is celebrated, and your well-being is their top search result! Apply here
Job Details
Responsibilities
- Deliver professional support for products and services
- Master and utilize CRM software, ticketing systems, and other tools
- Engage customers through phone, email, and chat
- Resolve inquiries within SLAs using knowledge base and protocols
- Meet or exceed performance goals for call handling time and FCR
- Collaborate with team members to share best practices
- Participate in ongoing training and stay updated on product knowledge
Requirements
- Fluent Norwegian and English communication skills
- Strong interpersonal abilities and customer service orientation
- Ability to follow structured guides and processes
- Excellence in active listening and problem-solving
- Adaptable and quick to learn new processes and technologies
- Self-motivated with a passion for customer satisfaction
Skills & Technologies
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