Customer & Product Support Associate
Hover or tap a row for full statistics (EUR / month on this chart).
Salary analysis
Compared with the selected benchmark ("All roles in Remote - United States"), this listing's salary midpoint is about 36% lower. The offer still falls within the benchmark range (€1,667–€17,242). The listed pay band (€5,417–€6,750) is tighter than the benchmark, which suggests lower salary variability. This benchmark is based on 10 comparable listings.
| Market | Lower bound (25th percentile) | Median | Upper bound (75th percentile) |
|---|---|---|---|
| All roles in Remote - United States | €1,667/per month | €10,711/per month | €17,242/per month |
| From job ad (Mid-Level) | €5,417/per month | €6,083/per month | €6,750/per month |
About AlphaSense: The world’s most sophisticated companies rely on AlphaSense to remove uncertainty from decision-making. Our market intelligence platform combines AI-driven search with trusted content from various sources. We operate globally with offices in multiple countries and over 2,000 employees. Location: United States (Remote). Reports to: Team Lead, Customer & Product Support. About the Team: Customer & Product Support sits at the intersection of sales, customer success and technical support. We ensure prompt, knowledgeable responses and aim to maximize customer health and platform utilization.
Job Details
Responsibilities
- Deliver a world-class customer experience
- Act as first line of defense and escalation point
- Guide customers through features and functionalities
- Identify frequently asked questions to improve docs
- Partner with Customer Education on live training
- Provide impeccable customer support
- Troubleshoot and resolve queries via email and live chat
- Escalate tickets to appropriate teams
- Collaborate with Product and Engineering on feedback and requests
- Own level 1 support for internal channels
- Lead wider incident responses with SRE
- Be an expert on AlphaSense product and feature updates
- Contribute to onboarding and knowledge base content
- Lead on new features for beta testing
Requirements
- 3+ years of experience in client/product support
Skills & Technologies
Benefits & Perks
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