Manager, CX Development
Hover or tap a row for full statistics (EUR / month on this chart).
Salary analysis
Compared with the selected benchmark ("All roles in Espoo, Finland"), this listing's salary midpoint is about 93% lower. The offer sits below the benchmark range (€2,150–€4,500). The listed pay band (€208–€242) is tighter than the benchmark, which suggests lower salary variability. This benchmark is based on 789 comparable listings.
| Market | Lower bound (25th percentile) | Median | Upper bound (75th percentile) |
|---|---|---|---|
| All roles in Espoo, Finland | €2,150/per month | €2,698/per month | €4,500/per month |
This vacancy is for a Manager, CX Development. The role involves leading global processes to utilize customer feedback and data for customer-centric decisions. Location is Espoo or Tampere, Finland. Responsibilities include developing global processes, translating feedback into initiatives, acting as a thought leader, presenting insights, and supporting the evolution of measurement frameworks. Requires Master’s or bachelor’s in business or related field. Advantage if experienced with Qualtrics/Medallia, CRM systems, Jira, PowerBI, Marketing Cloud, and AI use in decision-making. Benefits include occupational healthcare, flexible hybrid work, and global opportunities. Application period ends 6 September 2026. Contact Hanna Martin-Vahvanen for more information.
Job Details
Responsibilities
- Own and develop the global processes that support customer-centric decision-making and action planning aligned with Metso strategy
- Drive the translation of customer feedback and business data into prioritized improvement initiatives and measurable business outcomes
- Serve as a customer experience thought leader, influencing stakeholders and driving alignment around customer-centric priorities across the organization
- Present insights and recommendations to senior stakeholders
- Promote customer-centric ways of working through storytelling, communication, and change management
- Contribute to customer journey development, identifying pain points and opportunities to improve customer value
- Support the continuous evolution of customer experience measurement framework, action planning, and AI-enabled ways of working
Requirements
- Excellent written and spoken English
Skills & Technologies
Education Level
MastersBenefits & Perks
Recruitment Process
- 1Screening
- 2Interview
- 3Offer
| Location | Active listings |
|---|---|
| Espoo, Finland | 26 |
| Tampere, Finland | 16 |
| Lappeenranta, Finland | 3 |
| Sala, Sweden | 1 |
| Sydney, Australia | 1 |
| York, PA, US | 1 |
| Madrid, Spain | 1 |
| Montreal, CA | 1 |
| Mâcon, France | 1 |
| Kokkola, Finland | 1 |
| Malmö, Sweden | 1 |
| Alwar, India | 1 |
| Krakow, Poland | 1 |
| Skellefteå, Sweden | 1 |
| Lisbon, Portugal | 1 |
| Role type | Active listings |
|---|---|
| Manager | 5 |
| Intern | 3 |
| Director | 3 |
| Software Engineer | 3 |
| Data Analyst | 2 |
| Logistics Specialist | 1 |
| Specialist | 1 |
| Senior Manager | 1 |
| QEHS Manager | 1 |
| Quality Assurance Lead | 1 |
| Project Manager | 1 |
| Chief Engineer | 1 |
| Product Manager | 1 |
| Technician | 1 |
| Electrical Work Supervisor | 1 |
| Senior Expert | 1 |
| Product Specialist | 1 |
| Summer Worker | 1 |
| Distributor Manager | 1 |
| Electrical and Mechanical Assembler | 1 |
| Senior HR Specialist | 1 |
| Legal Trainee | 1 |
| Service Management Tool Architect | 1 |
| Marketing Specialist | 1 |
| Senior Purchasing Specialist | 1 |
| Role level | Active listings |
|---|---|
| Manager | 9 |
| Senior | 6 |
| Mid-level | 5 |
| Intern | 2 |
Related Opportunities
Discover more opportunities that match your interests and skills