Service Director

CGI is one of the largest IT and business consulting companies in Finland and globally. We help public and private sector clients succeed in digital transformation and achieve their goals more efficiently. The Service Director leads the management and continuous development of strategically important IT services, acting as a strategic partner to the client and ensuring services are delivered with quality, efficiency and agreed SLAs. The role includes guiding service improvements, governance, financial management, and collaboration with clients and internal stakeholders. Responsibilities include leading IT service portfolios, building long-term client relationships, ensuring service quality and SLA delivery, driving continuous improvement with metrics and automation including AI, and identifying new service opportunities. Requirements include experience in IT service leadership (Service Director/Service Manager or equivalent), strong stakeholder leadership, ITIL knowledge, service governance, financial management, and fluency in Finnish and English. Desired pluses include outsourcing or hybrid environments, offshore/nearshore models, service transformation, and commercial acumen. The role requires a security clearance to the extent required by client engagements. We offer opportunities for career growth, access to CGI Academics, and employee ownership through our stock savings program, with 85% of staff being shareholders. We emphasize flexible work arrangements and strong well-being benefits (extensive health care, life and accident coverage, and family support), plus social and professional community activities. The posting closes on 2026-08-23. Contact Jaana Salmela for details. More at Ura, Facebook, Instagram, LinkedIn, YouTube.