Cashier, Customer Service and Café Supervisor

Would you like to work in retail and in the fast-paced world of a department store, in sales and customer service? Are you self-directed, full of positive energy and eager to develop into a retail professional? If so, this is your opportunity. We are looking for a cashier, customer service and café supervisor for our new department store in Kokkola (Höylä), for a permanent position. You will work at Biltema’s Kokkola department store as the cashier, customer service and café supervisor. You will be responsible for the department store’s tills and customer service desk, cash-handling routines and cash flow. You will also ensure complaints and returns are handled correctly and onboard new employees. Your café duties include overall responsibility for Biltema Café, ensuring its daily operations run smoothly, and onboarding, training and ensuring the competence of the café staff. You will be part of the department store management team and responsible for the entire department store during your shift, while also working naturally with customers. We expect from you: - Commercial education and/or work experience in retail or grocery retail. - Good interpersonal skills and an interest in and/or experience with supervisory work. - Interest and experience in responsible roles are an advantage. - Ability to take responsibility and work independently. - A positive attitude and flexibility. - Readiness to work all department store shifts, including mornings, evenings and weekends. - In addition to Finnish, knowledge of English and Swedish is an advantage. We offer you: - A responsible and varied role in the positive energy of an international department store chain. - A café and store operating according to the Biltema concept, with its established practices. - A relaxed and supportive working atmosphere with friendly colleagues. - An engaging role where you can combine your interests with our broad product range. - Detailed training and guidance for the role. The position is permanent and full-time, with average working hours of 37.5 per week. The start date is agreed with the selected candidate. Pay is agreed separately, and the starting salary is at least €2,500/month. The final salary depends on your education, previous work experience and skills. Evening and weekend supplements under the Commerce collective agreement are paid according to hours worked. Interested? Send your application, CV and salary request through our recruitment system by 8 November 2026. Please act promptly: we will begin interviews during the application period and fill the position as soon as we find a suitable person. Please note that we will only process applications submitted through the recruitment system. We will contact all candidates who progress in the process personally. The selected candidate’s credit record will be checked. Biltema is a family-owned company. Its success is built on employees who approach their work with passion and pride. We get things done wholeheartedly and work together, encouraging one another. At the busiest time of the season, more than 500 enthusiastic people work at our 25 department stores in Finland. In 2025 we opened new department stores in Kouvola, Porvoo and Lohja, and in 2026 Hämeenlinna and Joensuu have already welcomed their own stores. Our growth continues: alongside Kokkola, the next Biltema department store will open in Oulu in autumn 2026, followed by Kajaani, Savonlinna, Raahe and Tuusula in 2027.