Customer Service Representative

The role mainly involves back-office tasks. You will handle tasks arriving via email and our ticketing system, support our online store and stores in various order- and product-related customer situations. Direct customer contacts by phone or chat are less frequent in this role but may be included when needed. The job requires meticulousness, efficient information retrieval, following given instructions, and the ability to complete tasks independently. You will work with multiple systems simultaneously and collaborate with the online store, stores, and other parts of the customer service organization. The position requires initiative, good stress tolerance, and the courage to make decisions according to agreed processes. The customer service center is a key point of contact for consumers and POWER stores. We offer a permanent part-time contract with 20–30 hours per week, start date by agreement, varied back-office and support tasks, a positive work environment and team lead support, mostly evening and weekend shifts, an interesting Nordic corporate environment, and compensation according to the B pay grade of the retail collective agreement. Training is provided during weekdays in office hours. We emphasise learning and developing in the role, and the team operates in Tampere city center.