Sr. Operations Specialist – Launch Team

About the Role Skydio is seeking a Readiness Specialist to get our dock customers from signed opportunity to a running program. You will own a book of accounts within a region, from large cities to small towns, and project manage each customer through everything that has to be true before a dock flies: the site, the network, the policy and approvals behind the program, the flight operation that will run it, and a clean handoff to Customer Success. Most of that work is done by other people, inside the customer and inside Skydio, and none of them report to you. The job is building the relationships that get it done, and holding the date. This is a remote role. Travel of 50 to 60% is required to support site surveys, customer engagements, deployments, team onsites, and company events. About the Team The Launch Team is the operational arm of Skydio's dock business. We sit between the opportunity and the running program, and readiness means everything a customer needs to launch. We do not perform every piece of that work, but we project manage the customer to all of it and are accountable for the date. Readiness starts before the contract is signed. Much of it runs on calendar time Skydio does not control, such as an engineering study, a purchase order, or an MOU in legal review, so the earlier it starts, the sooner the dock is in the ground. The team is measured on time-to-launch, readiness gate adherence, deployment schedule performance, and the condition of the program at handoff. Readiness Specialists are critical members of the Skydio organization and work closely with Account Executives, Solutions Engineers, Deployment Engineering, Integrations, and Customer Success to support successful deployments, customer confidence, and the long-term success of dock programs.