Motor Vehicle Claims Advisor

We are seeking a Motor Vehicle Claims Advisor to join LähiTapiola Keski-Suomi's motor vehicle claims team. You will work at the Jyväskylä office with a partial remote work option. The position is permanent and full-time. As a claims advisor, your task is to serve our customers who have experienced a vehicle incident. You will take charge of the claims process and the customer experience in collaboration with our partners. You will serve customers at a time that is usually exceptional and worrying for them. How you handle and serve the customer when their loss occurs is crucial. We are looking for a long-term person who is passionate about quality customer service. The job uses several different IT systems, so the ability to learn information and strong IT skills will help you succeed. We are seeking a team player who wants to work and develop their work according to our values – kindness, courage and passion. What we expect from you: - Willingness to work over the phone with customers - Empathetic, positive and customer-oriented service attitude - Fluent verbal and written communication - Ability to perform fast-paced work with varying daily tasks - Goal-oriented and motivating work attitude - Courage for independent decision-making and willingness to learn new things You have a passion for exceeding customer expectations, a positive attitude and openness to trying new things. You have good capacity to adopt new digital ways of working to develop customer experience in line with our vision. Previous experience in claims handling is an advantage, but other candidates will be considered as well. What we offer: We have a great working community ready to help you succeed in the role in the best possible way. After a training period and once independent work flows, there is also the possibility to work partly remotely. The salary in this role follows the collective agreement’s base salary D (2384€). Salary takes into account applicable insurance industry expertise and experience. In addition, we offer diverse employee benefits such as lunch benefit, recreational and cultural benefits, extensive occupational health care, work disability insurance, reduced insurance premiums and many wellness services you can use.