Department Manager

We are seeking a Department Manager for the Technical Communication & Data Solutions business line who will actively contribute to growth and new customer development. As department manager you will be responsible for growth, profitability and customer satisfaction of your area. The role combines business leadership, sales, customer development and people leadership. You will act as a key link between customers, experts and Etteplan’s sales organization and actively identify new business opportunities by developing customers’ operations. In growth and sales, you will: lead and grow your department’s business with the help of the supervisor organization, develop long-term customer relationships and act as a partner in customer business development, identify new business opportunities and push them forward, actively participate in solution selling from identifying customer needs to proposals and negotiations, and ensure departmental sales, bid pipeline, revenue and profitability targets are achieved. In people and service business management: lead and develop experts, set goals, support personnel development and enable success, ensure quality guided service projects, delivery reliability and profitability, coordinate expertise, resources and customer needs. In business and service development: advance service, operating methods and customer solutions development, promote the use of AI and new technologies in business, services and customer solutions, collaborate closely with Etteplan’s other businesses to identify new opportunities, and ensure the customer’s long-term success through a consultative and partnership-based approach. To be successful in this role you have: experience in B2B sales, business leadership or customer development in an expert or technology environment; a track record of growing business, customers or sales; experience leading experts or teams; understanding of commercial responsibility and profitable business; interest in leveraging AI and new technologies to develop business and customer work; suitable university degree; fluency in Finnish and English. We offer: the opportunity to influence directly growth and regional success, building long-term customer relationships as part of a multinational technology services company; support from an experienced expert organization, a strong sales network and opportunities to develop both your own and your team’s skills. You will succeed in this role if you enjoy developing customers’ business, identifying new opportunities and combining people leadership with active business growth in your daily work. We want to ensure your pay at Etteplan is fair and justified. Your pay is based on your skills and contribution to Etteplan’s practices. In this role a typical monthly salary is 4000-6000 € depending on your experience, with the possibility of performance-based bonus. If you are interested, please apply through our recruitment system by 25 August 2026. If you want more information, Area Manager Matti Holpainen can tell you more. You can contact Matti by email: Matti.Holpainen@etteplan.com.