Customer Success Manager

NOTE: Due to summer holidays, all applicants can expect communication regarding their application from the w/c the 27th July. As a Customer Success Manager (CSM), you’ll be the go-to person for our most valued customers — a strategist, relationship builder, and growth champion. You’ll build long-term, value-driven partnerships by making onboarding smooth, staying engaged, and delivering tailored solutions that increase adoption, drive growth, and prevent churn. You’re someone who thrives on autonomy and loves creating impact — turning everyday interactions into lasting relationships. You’re not just maintaining accounts; you’re transforming them. What You’ll Do Lead smooth, value-driven onboarding experiences that ensure quick customer adoption. Build and nurture trusted relationships, acting as a strategic advisor to key stakeholders. Proactively manage your portfolio — identifying risks early and driving retention and renewals. Spotting and seizing cross-sell and upsell opportunities to expand customer value. Collaborating with Product, Sales, and Support to deliver seamless customer experiences. Championing customer satisfaction, representing their voice to drive continuous improvement. What We’re Looking For Proven experience in Customer Success, Account Management, or Retention, ideally in a SaaS or tech environment. Strong relationship-building and communication skills, acting as a consultative advisor to your client portfolio. Demonstrates the ability to identify opportunities, mitigate churn risks, and drive value at every stage of the customer lifecycle. Experience working cross-functionally with Sales, Product, and Support to deliver unified outcomes. A self-starter who takes ownership, prioritises effectively, and thrives in a dynamic, fast-growing environment. Why Join ABAX? A high-impact role in a leading telematics and IoT company, shaping the future of smart mobility. A collaborative, international environment where ideas turn into action. Continuous learning opportunities and a chance to work with cutting-edge technology. Competitive compensation and benefits in a fast-moving scale-up culture. Ready to Apply? If you’re passionate about nurturing customer relationships, driving retention, and helping businesses thrive through technology, we’d love to hear from you! Background Check and Reference Verification Successful employment is contingent upon ABAX receiving satisfactory references. As part of our hiring process, we conduct a digital reference check through RefApp, an advanced online solution for managing the process. Please be aware that a background check may be conducted simultaneously with the reference check. Equal Opportunities At ABAX, we are dedicated to creating an inclusive environment for all our colleagues. This commitment extends to ensuring that our recruitment practices and processes are as inclusive as possible. We encourage applicants from all backgrounds to join us in strengthening our focus on equality and diversity in the workplace.