Remote - Europe
Last seen August 13, 2026
Posted June 17, 2026 · 84 days ago
Est. expiry July 22, 2026
Customer Success Manager (Europe)
Customer Success Manager
Original job descriptionJob description
Manage a portfolio of Enterprise customers in Europe and APAC, ensuring high retention and growth. Understand customer needs, lead onboarding, analyze metrics, collaborate cross-functionally, share best practices, and highlight customer successes. Requires 3–5+ years of experience, fluency in English and Russian, proven enterprise customer management, and excellent communication skills. Emphasizes proactive management, strategic thinking, and relationship building.
The text above is the employer's original job description, extracted as written. Other details on this page, like salary, responsibilities, and requirements, are interpreted from that text by our system, not values the employer explicitly confirmed, so treat them as our best interpretation rather than verified facts.
Education Level
No degree requiredHow this salary compares
Estimated €5,147 - €7,010Est. take-home €3,502 - €4,414
Estimated from 73 comparable listings
32% below all roles in Remote - Europe
€3,305€6,450 median€14,685
Responsibilities
- Manage a portfolio of Enterprise customers, ensuring high retention and growth.
- Understand customers’ business needs, goals, and KPIs to drive measurable value.
- Lead onboarding sessions and act as a trusted advisor for long-term success.
- Analyze key metrics, NPS surveys, and account health to anticipate risks and opportunities.
- Collaborate cross-functionally to secure renewals and drive expansion.
- Work with Product and Engineering teams to ensure AppFollow is effectively configured.
- Share best practices to help customers maximize value.
- Highlight customer successes by collaborating with Marketing on case studies.
Requirements
- 3–5+ years of experience as a Customer Success Manager
- Fluent in English and Russian
- Proven track record with Enterprise-level customers
- Excellent communication and interpersonal skills
Appfollow · 2 open roles
Top locations: Remote - Global · 10 · Remote - Europe · 7 · Remote - Americas · 1+2 other locations
| Location | Active listings |
|---|---|
| Remote - Global | 10 |
| Remote - Europe | 7 |
| Remote - Americas | 1 |
| Remote | 1 |
| Remote - Finland | 1 |
| Role type | Active listings |
|---|---|
| Software Engineer | 4 |
| Sales Representative | 2 |
| Customer Success Manager | 2 |
| Backend Engineer | 1 |
| Product Designer | 1 |
| Sales Development Representative | 1 |
| Senior Backend Engineer | 1 |
| Head of Sales | 1 |
| Customer Renewals Manager | 1 |
| Product Builder | 1 |
| QA Automation Engineer | 1 |
| Backend Developer | 1 |
| Product Marketing Manager | 1 |
| Marketing Specialist | 1 |
| Role level | Active listings |
|---|---|
| Senior | 9 |
| Manager | 6 |
| Junior | 2 |
| Director | 1 |
| Mid-Level | 1 |
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