Customer Success Manager (Europe) - Appfollow - Remote (Europe)
Customer Success Manager
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Job Description
Manage a portfolio of Enterprise customers in Europe and APAC, ensuring high retention and growth. Understand customer needs, lead onboarding, analyze metrics, collaborate cross-functionally, share best practices, and highlight customer successes. Requires 3–5+ years of experience, fluency in English and Russian, proven enterprise customer management, and excellent communication skills. Emphasizes proactive management, strategic thinking, and relationship building.
Company Information
| Location | Active listings |
|---|---|
| Remote - Global | 6 |
| Remote - Europe | 2 |
| Remote - Finland | 1 |
| Remote - Americas | 1 |
| Remote | 1 |
| Role type | Active listings |
|---|---|
| Software Engineer | 4 |
| Product Designer | 1 |
| Senior Backend Engineer | 1 |
| Marketing Specialist | 1 |
| Customer Renewals Manager | 1 |
| Backend Developer | 1 |
| Sales Representative | 1 |
| Role level | Active listings |
|---|---|
| Senior | 5 |
| Mid-Level | 3 |
Appfollow appears in 11 indexed job postings in JobCrawls' Finland dataset since October 2023. In that historical index, the strongest location signals for this employer are Remote - Global, Remote - Europe, and Remote - Finland.
Data shown is based on historical job postings from our database.
Job Details
Responsibilities
- Manage a portfolio of Enterprise customers, ensuring high retention and growth.
- Understand customers’ business needs, goals, and KPIs to drive measurable value.
- Lead onboarding sessions and act as a trusted advisor for long-term success.
- Analyze key metrics, NPS surveys, and account health to anticipate risks and opportunities.
- Collaborate cross-functionally to secure renewals and drive expansion.
- Work with Product and Engineering teams to ensure AppFollow is effectively configured.
- Share best practices to help customers maximize value.
- Highlight customer successes by collaborating with Marketing on case studies.
Requirements
- 3–5+ years of experience as a Customer Success Manager
- Fluent in English and Russian
- Proven track record with Enterprise-level customers
- Excellent communication and interpersonal skills
Education Level
None required