Customer Service Representative

We are hiring part-time customer service employees for Power’s Customer Service Center in Tampere. The role involves handling back-office tasks, processing tasks via email and our ticket system, and supporting Power’s online shop and stores with orders, deliveries, products, and customer situations. Direct customer contact via phone or chat is limited but may occur as needed. The job requires carefulness, efficient information retrieval, following given instructions, and the ability to complete tasks independently as well as part of a team. You will work with multiple systems and collaborate with the online shop, stores, and the wider customer service organization. The position requires initiative, good stress tolerance, and the courage to make decisions according to established procedures. The Power customer service is a key contact point for both consumers and Power stores. We are looking for good people to join our cheerful team in Tampere. We offer a permanent part-time contract, 20–30 hours per week (agreement-based), start date to be agreed, varied back-office and support tasks, a positive and open work community and team supervisor support, mostly evening and weekend shifts, a Nordic company environment, interesting products, Pay according to the B pay grade of the retail collective agreement, Epassi wellness benefit, and products at staff-friendly prices for personal purchases. If you are the right fit, you follow instructions carefully, work meticulously and efficiently, keep calm under pressure, are proactive and eager to learn, can work independently and in a team, manage schedules and routines, use computers and multiple systems simultaneously, communicate fluently in Finnish (written and spoken) and English, and are ready to work evenings and weekends. Training will be provided during office hours on weekdays, and shifts after training will be evenings and weekends. Please apply soon, and the posting is located at Power’s customer service center in Tampere city center. For questions, contact heidi.vaisanen@power.fi.