Business Development Manager, Uplift & Ticket Taxes - Finnair Oyj - Etätyö - Globaali

Finnair is a diverse community of professionals who work ambitiously with a big heart and commitment. A strong safety culture is our priority and at the core of our everyday work, never taking it for granted. We are committed to doing our share in solving the climate challenge by determinedly following our science-based pathway to decarbonize our operations. We find meaning in our purpose: With our heart in Finland, we make every journey better, today and tomorrow. Our values – Always Safe, Customer at Heart and Stronger Together – guide us in everything we do. We are now looking for a BUSINESS DEVELOPMENT MANAGER, UPLIFT & TICKET TAXES who will own and drive holistic development of uplift and passenger‑related tax processes, proactively identifying and implementing new development initiatives and revenue opportunities in line with Finnair’s strategy. Additionally, you will ensure efficient and optimized processes and ways of working within your area of responsibility, while holding second‑level responsibility for quality control and providing guidance to the dedicated subcontractor team on tax‑related matters. You will also participate and contribute to the transformation of the passenger revenue accounting function from a ticket/EMD‑based model to order‑based revenue accounting. In this role, you will: Own and develop uplift and ticket tax processes within the Revenue Accounting system. Ensure accurate, timely reporting, payment, compliance, audits, and master data maintenance for ticket taxes, and provide expert tax support across Finnair units. Oversee uplift data accuracy and revenue recognition, support corrective actions, maintain master data, and provide uplift‑related expertise to the organization. Actively share relevant information with internal and external stakeholders to ensure transparency and alignment. Create, maintain, and update work instructions and ensure proper documentation, storage, and archiving. Coordinate and implement necessary process and system changes. Proactively identify, evaluate, and drive development initiatives and revenue opportunities, acting as lead or subject‑matter expert in related projects. Ensure impacts from changes in other business areas are considered and advise stakeholders on best practices, opportunities, and limitations. From you, we wish: Minimum 3 years of experience in reservations, and/or passenger revenue accounting. In depth knowledge of business processes, indirect and direct distribution models and technologies that are shaping this area. Commercial experience and specialist knowledge in one of four areas: Passenger Revenue Accounting, Reservations, Payment, and/or Distribution. Excellent teamwork and collaboration skills, with the ability to work effectively across functions. Independent and pro-active way of working. Goal‑oriented and data‑driven approach to work. Strong drive for continuous improvement and development. Ability to make fact‑based, structured decisions in a fast‑paced and complex environment. Strong industry knowledge with good expertise in reservation and/or passenger revenue accounting processes. Ability to understand, analyze, and act on multiple complex data sources; strong aptitude for business intelligence, analytics, and reporting, with excellent numerical skills. Strong project management capabilities, including planning and delivering initiatives using recognized project management techniques. Ability to translate complex details into clear, concise messages, actionable insights, and meaningful recommendations, adapting communication style to different audiences and situations. Strong written and verbal communication skills, including the ability to produce clear work instructions and professional presentations. System knowledge in relevant platforms such as Amadeus, revenue accounting and financial accounting systems, and Microsoft Office tools is preferred. Master’s or bachelor’s degree from a relevant field. Working at Finnair: We offer you an exciting opportunity to work in the fast-changing aviation and international travel industry in a culture that drives and enables professional development and continuous improvement. You will be supported by internally highly rated supervisory work with modern leadership practices that we constantly develop. We are happy to enable our employees to enrich their lives and fulfill their travel dreams by offering a wide leisure travel benefit. We also support the health and wellbeing of our employees through our own Sickness Fund insurance benefit, Epassi sport (culture, health & wellbeing or commuting benefit), gyms around the Finnair campus and activities organized by our hobby clubs. Are you ready for the challenge and want to join our team? Get onboard! Submit your application with your CV, cover letter and salary expectation no later than Sunday 31 May 2026. For more information, please contact our Talent Acquisition team by email at jobs@finnair.com. Please note that we do not process applications submitted via email. Our people are key to our success and the foundation that makes Finnair unique. We are committed to creating a safe work environment where all our people can thrive and succeed. We cherish diversity and strive to employ people with different backgrounds and experiences, to bring together multiple views to foster our business success.  According to our employee survey, respecting diversity is at a high level in our work community. You are welcome to join Finnair as your authentic self. About UsFinnair is a network airline that specialises in passenger and cargo traffic between Europe, North America and Asia. It also offers package tours under its Aurinkomatkat-Suntours brand. Finnair offers direct flights to approximately 40 countries and over 100 destinations.