Associate Renewals Manager, GRT - Salesforce - Etätyö - Globaali

The Associate Renewal Manager (Global Renewals Team), is responsible for managing the renewals queue, which includes triaging and resolving renewals related requests. This role necessitates collaboration with the Sales, Customer Success, and Finance departments to address inquiries and maintain a high level of customer satisfaction. Furthermore, the Associate Renewal Manager (GRT) is tasked with identifying opportunities for mitigating financial attrition, negotiating favorable terms, managing contract modifications, stakeholder management and process improvements. The overarching objective of this position is to optimize customer retention and enhance financial outcomes for Salesforce. Responsibilities include overseeing the renewals queue, maintaining communication with sales and finance teams, managing renewal inquiries, handling contract tasks, tracking renewal changes, identifying process improvements, generating reports, collaborating with teams, and following best practices. Required skills include 2+ years in sales, operations, or account management with contract negotiation experience, strong communication, negotiation skills, process management, and a bachelor’s degree. Desired skills include Salesforce product knowledge, CRM experience, and transaction management. Leadership qualities include passion, learning mindset, urgency, team spirit, trust, and adaptability. The role is based in Hyderabad, India, and is full-time.