Support Specialist - Nordhealth Oy - Helsinki, Suomi

We are here to create great healthcare products. That’s at our very core, but it’s the people who make companies great, not the other way around. We spend more time with our co-workers than anyone else in our lives. Being part of an exceptional team is not only important for your personal mindfulness but key for your professional progression. We’re looking for a customer-focused Customer Support Specialist (mainly Live Chat) to join our team on a 12-month fixed-term contract. In this role, you’ll primarily support our veterinary customers, helping them resolve issues and get the most from our Practice Management System, Provet. You have a passion for problem-solving, investigating and diagnosing non-technical issues, and delivering a high standard of customer experience. A veterinary background (e.g. RVN or similar) would be a strong advantage, helping you better understand our customers and their day-to-day challenges. This role will initially follow UK business hours (Monday to Friday, 9am–5pm). Your key responsibilities include: Providing 1st line, non-technical support in a professional, friendly, and efficient manner; Supporting veterinary customers, ensuring a high standard of service and responsiveness; Logging and managing all interactions accurately; Keeping customers informed and updated on progress throughout their queries; Carrying out initial troubleshooting and gathering detailed information to fully understand issues; Collaborating with internal teams, including technical support, to ensure timely resolution; Developing strong product knowledge to confidently guide customers and recommend best practices. What will help you to be successful in this role? Ideally, you have already gained some experience from working in a fast growing, global SaaS company. In addition, our humble wishlist includes: Experience in a customer service or support role, ideally in a fast-paced environment; Confidence in handling live chat as a primary communication channel; A veterinary background (e.g. RVN) is highly desirable but not mandatory; Strong communication skills with a clear and supportive approach; A customer-first mindset with a proactive attitude; Good organisational skills and ability to follow processes accurately; Interest in technology and willingness to learn new systems. What’s in it for you? At Nordhealth, we do things a little bit differently. We value continuous improvement, diverse teams and autonomy which drive our collaboration. Our global healthcare domain is rapidly developing and we are seeking colleagues who enjoy working in this type of environment. In addition, we offer: The chance to work in a meaningful industry and in a fast-growing, global company on a path to changing digital healthcare; Competitive compensation and benefits; Learning and professional growth opportunities; The tools you need, and enjoy using; Frequent company events and talented colleagues from around the world. If you enjoy working in a fast-growing and international environment with the possibility to make an impact, this might be the perfect job for you. Apply now! We'll fill the position as soon as we find the right person. Your safety and trust are very important to us!