Recovery Manager - Shopify - Etätyö - Globaali

We’re hiring a Recovery Manager to build and scale a modern data-driven Recovery function. This is not a traditional collections role. This is a high-impact role that sits at the intersection of credit, recovery, legal and product execution. We are looking for a strategic leader who can design recovery systems, build AI-enabled workflows, define performance guardrails and deploy humans only where it adds incremental value. You will own the end-to-end recovery strategy from early-stage delinquency through charge-off optimization across a global portfolio. This is a highly cross-functional role and you will be partnering closely with Underwriting, Risk, R&D & Legal to design a recovery engine that aligns with Shopify’s mission to make commerce better for everyone. Responsibilities include owning the end-to-end recovery strategy, designing automation-first workflows leveraging decision engines, AI, and segmentation, building and tracking performance metrics, developing dynamic treatment strategies, leading and scaling a high-performing team, and partnering cross-functionally with Underwriting, Risk, Legal and R&D. Requirements include 8+ years of experience in recovery strategy within fintech, digital lending, unsecured lending, or merchant finance, strong analytical capability, proven experience building automated recovery workflows, strong technical fluency, experience setting KPIs, and managing performance. Bonus experience includes experience in revenue-based lending, implementing AI/ML models, building recovery functions from scratch, and global recovery experience. About Shopify: Shopify empowers entrepreneurs and enterprises to scale, with over 8,300 employees and over $1 trillion in sales since 2006. About you: Thrive in fast-paced, complex, ambiguous environments, care deeply about your work, seek hypergrowth, are resilient, and embrace change. You should be digital-first and open to AI tools in your workflow.