Senior Operations Development Lead (IT) / Senior IT Program Manager - Sofigate Oy - Etätyö - Globaali

We are seeking a highly skilled and versatile Senior Operations Development Lead (IT)/ Senior IT Program Manager to join our team in Helsinki, Tampere or Oulu. The team you will be working in specializes in helping customers develop their operations, business processes, IT operating models, and transformation capabilities. Our assignments range from complex multi-stream development programs and business technology transformations to organizational change and interim leadership roles. In this role, you will help customers clarify direction, structure ambiguous situations, improve ways of working, and turn strategic goals into practical execution. You will work closely with business and IT stakeholders, build bridges between different parts of the organization, and lead change in a hands-on and pragmatic way. The ideal candidate has a proven track record in leading large-scale development initiatives and transformation programs, acting as a trusted sparring partner for both executives and employees, and helping organizations move in the right direction. You are comfortable moving between strategic advisory, program leadership and hands-on execution depending on the customer’s needs, maturity, and scale. We provide a structured onboarding and role-specific training phase to ensure you are set up for success before stepping into customer assignments. Your main responsibilities include: Leading business operations development, transformation, and change initiatives in customer organizations Assessing current ways of working, identifying improvement opportunities and turning them into practical development roadmaps Designing and improving IT operating models, governance structures, business processes, and cross-functional ways of working Leading complex programs, projects, and multi-stream development initiatives Acting as a bridge between business and IT, translating business needs into practical technology, process, and operating model improvements Supporting customer leadership teams as a trusted advisor, sparring partner and hands-on change leader Taking interim leadership roles when needed, for example in business technology, operations, or transformation leadership Managing customer relationships and collaborating with Sales to identify growth opportunities. What we expect from you: Several years of experience in leading business operations development, transformation, change or program management initiatives. Excellent stakeholder management and people leadership skills, with the ability to engage naturally with both executives and employees. Strong ability to structure ambiguous situations, create clarity, and drive practical progress. Experience in designing or improving operating models, governance, business processes, or cross-functional ways of working. Willingness to work hands-on while translating business needs into practical IT, process, and operating model improvements. Ability to adjust your approach according to the customer’s maturity, scale, and operating environment from hands-on execution to senior-level advisory and leadership. Understanding of enterprise applications such as ERP, CRM, or HCM. Experience with Copilot, ChatGPT, or other generative AI tools is essential. Proficiency in PowerPoint and Excel. Strong references and a proven ability to create customer value. Fluency in both English and Finnish is required. What We Offer: Challenging customer assignment opportunities, environments varying from large internationally operating companies to public organizations. Opportunities for professional growth and development. Great internal training selection – access to Sofigate Academy! 2,5 days of holiday accrual from the beginning of your employment. Competitive salary and benefits package to support your well-being. Take ownership of your work. Own your future. As a Sofigator, you get the opportunity to work with knowledgeable and driven colleagues, develop and challenge yourself and create sustainable value for our customers. You get to be involved in cutting-edge projects that are shaping the future of our industry. We have an international, vibrant, and fun culture with great openness and flexibility. We value every Sofigator and strive to build a diverse, equal, and inclusive workplace where everyone’s voice is heard, and where everyone can become the best versions of themselves. We value a healthy work life balance and support you in maintaining it. Growth is not just a corporate thing for us, it is personal. There is so much to explore and learn within our community, and together with our customers, that having a bit of fun is unavoidable. We do not leave the future up to chance. We take ownership of it. You can, too. Own your future! Interested? Share your background, skills, and motivation to join us latest on 24.5.2026. For additional information you can reach out to Anne Karinen, +358 5048 77065 on 7.5.2026 at 10:00-11:00 EEST and on 14.5.2026 at 13:00-14:00 EEST.