Key Account Manager, DCR (DACH & BENELUX) - Huhtamäki Oyj - Etätyö - Globaali

Enjoy a career, packaged with care, whilst helping protect food, people and the planet  We are a key global provider of sustainable packaging solutions. We’re on a mission to make all packaging recyclable, reusable, or compostable. Every day, we ensure the hygiene and safety of food and drink for people around the world. We are Huhtamaki.   You could be part of our vision. Because it’s our talented people that make it happen. Our people on the shop floor producing innovative, sustainable products. Our people in our offices delivering excellence for our customers every day. It’s every one of us working together.  We offer a place where you can feel safe, be supported, and make an impact so we can all focus on the future together.   Key Account Manager, DCR (DACH & BENELUX) Your Opportunity Huhtamaki is currently seeking a results‑driven, customer‑focused Key Account Manager to strengthen our Foodservice Packaging segment, managing key Distribution, Catering & Retail (DCR) accounts across the DACH & BENELUX region. In this role, you will take full commercial ownership of a strategically significant customer portfolio. Reporting to the Category Sales Manager, DCR for DACH & BENELUX, you will drive new business, build long‑term partnerships, and deliver profitable, sustainable growth. You’ll act as the central connection point between customers, operations, and internal stakeholders, ensuring seamless execution and exceptional customer experience. This is an outstanding opportunity for a commercially minded KAM with strong Retail experience who thrives in an international, fast‑paced B2B environment and is motivated by delivering tangible results. Where you’ll be This role will be based remotely in the Netherlands, with frequent travel across the DACH & BENELUX regions. What you’ll be doing 1. Customer Relationship Management Maintain and strengthen relationships with existing customers and new prospects. Proactively identify and engage new business opportunities. Initiate actions that lead to increased sales, improved pricing, reduced costs, fewer complaints, and stronger customer satisfaction. Ensure timely follow‑up on all actions resulting from customer visits. Continuously improve our Voice of Customer performance. 2. Sales & Market Development Develop a sales plan per customer and for the overall region. Build and manage annual sales budgets per account. Achieve monthly and annual targets for volume, turnover, and margin. Lead the forecasting process, ensuring accuracy and transparency. Monitor and report on price and volume trends. Grow Huhtamaki’s market share across DACH & BENELUX. Identify new markets, segments, and growth opportunities. Collaborate closely with Huhtamaki Customer Service in Alf, Germany. 3. Complaints & Technical Coordination Manage the full complaints process, including follow‑up and resolution. Report on complaint status, including volumes, root causes, and cost impact. Work closely with production sites to address quality issues and ensure consistent delivery performance. Apply strong technical understanding to evaluate customer requests and feasibility. 4. Financial & Logistics Ownership Oversee customer payments and manage outstanding debts. Monitor and propose adjustments to customer credit limits. Manage and reduce aging stock within the region. 5. Reporting & Administration Prepare weekly reports covering: Market developments (wholesale & retail) Customer issues, complaints, gains & losses Competitor activity, pricing, and product trends Prepare monthly reports summarising key developments and internal needs. Produce detailed visit reports including: Sales vs. budget and prior year Inventory and debt status Action lists with timelines Project updates What you’ll bring Bachelor’s degree in Commercial, International Business, Management, or similar. Minimum 5 years of B2B sales experience, must have manufacturing industry experience, ideally in the packaging industry or another technical, multi‑stakeholder environment. Experience and a strong network in the retail space Proven track record of continuous commercial improvement and success. Strong understanding of international trade, business administration, and basic finance. Strong technical affinity — able to assess the technical impact of customer requests. Skilled in building and maintaining long‑term commercial relationships. Ideally experience with Salesforce and Power BI. Exceptional communication and negotiation skills. International mindset with the ability to work across cultures and functions. A good listener with a proactive, solution‑oriented approach. Fluent Dutch and English (spoken and written), and ideally German What we offer in return A key commercial role with high visibility and strategic impact. Autonomy to shape your region and customer portfolio. Opportunity to work with a global leader in sustainable packaging. A collaborative, international environment with strong internal support. A competitive salary and benefits package Go ahead, apply today! If this sounds like a good fit, then we’d love to hear from you - please apply prior to the deadline of Monday 25th May. Please note - we will be reviewing applications throughout the application period therefore please do not delay your application. If selected, applicants can expect an initial 30 minute Teams meeting with one of our Talent Acquisition team, a 1 hour Teams interview with the hiring manager, an online assessment and a face to face (location dependant) interview with the over manager and HR. Join us. Help protect food, people and the planet. Help us protect food, people and the planet We’re on a mission to be the first choice in sustainable packaging solutions so we can protect food, people and the planet. We need talented people like you to make that happen. We’re growing as a business which is opening up new roles and opportunities so it’s an exciting time to join us. We promise to offer a place where you can feel safe, be supported and make an impact, so we can all focus on the future together. Sounds like your sort of place? Apply today! Your career, packaged with care.