Team Manager KAM - Epassi - Etätyö - Globaali

Epassi’s purpose is to boost everyday well-being. We are a leading provider of employee benefit solutions across Europe. Founded in Finland in 2007, we were the first company in Europe (2008) to launch a mobile-payable employee benefit payment solution. Epassi has been recognized by the Financial Times as one of Europe’s fastest-growing companies multiple times. This is a pivotal role in Epassi's growth journey. You lead, develop and inspire a team of Key Account Managers across both the private and public sectors — and this is a role for someone who wants to build something, not just manage it. What you will do day-to-day... Apply value-based selling — connect Epassi's offering to each customer's actual business goals using structured methodologies (Miller Heiman/APACTT) Ensure every KAM has a structured account growth plan — more products, more users, deeper engagement Hold full accountability for the KAM team's results within the Mid to X Large segment — monitor pipeline, churn and sales figures and act where needed Step in on complex or strategic customer cases and take on direct customer responsibility when needed Own execution of the local sales strategy and contribute to the Sales Leadership Group Collaborate closely with Customer Success to improve customer experience and team efficiency Nurture team members through consistent 1:1s, thoughtful performance dialogues, and personalised support plans where needed Shape team culture actively in line with Epassi's values: We grow together, We dare to care, We deliver with purpose and We champion customer success What you bring to be successful with us... Documented experience leading a KAM team with a proven track record of revenue growth through upsell and cross-sell Strong practice of value-based selling — connecting customer goals to tailored solutions Experience with structured sales methodologies such as Miller Heiman or APACTT Full people management experience including salary-setting, recruitment and performance development Proficiency in CRM systems — HubSpot preferred — and AI-powered sales tools such as Gong Your Track Record: You have led a KAM team and can point to concrete results — revenue growth, team development and portfolio expansion. You have coached structured sales methodologies in practice and built lasting relationships across both private and public sector customers. Your Language Profile: Swedish — fluent English — fluent (corporate language) Your Competency Profile: Commercial Instinct: You see opportunity in existing customer relationships and know how to turn them into structured growth — through upsell, cross-sell and genuine value creation. Coaching Leadership: You develop people, not just performance — building skill, confidence and culture within your team rather than simply following up on numbers. Strategic Operator: You combine big-picture thinking with day-to-day execution — you can set a direction and then roll up your sleeves to make it happen. Clear Communicator: You translate strategy into clarity — whether in a 1:1, a team meeting or a cross-functional discussion, people know where they stand and where you are heading. Resilient Builder: You thrive in organisations on the move, embrace complexity and stay grounded when priorities shift. Why You Should Join Us Be part of an ambitious growth journey and join a global community of driven, bold, entrepreneurial, yet humble Epassians in a company that is constantly evolving. Work with a clear purpose — boosting everyday wellbeing — and contribute to building a secure foundation for millions of users across Europe. Thrive in an open culture with low hierarchy, where ownership, trust, and collaboration are central to how we work. Join a fast-growing tech company with a strong financial foundation, offering opportunities to grow together with us.