Haussa palveluneuvojia monikanavaiseen asiakaspalveluun (osa-aikainen) - Finnchat Oy - Jyväskylä, Suomi

Hummin team continues to grow from late summer with at least 5 members, and we are once again seeking cheerful and customer-oriented service advisors who prioritize excellent customer experience. As a service advisor, you will assist in our significant customer account launched in spring with their electronic customer service channels, mainly by phone and written communication. The role of a multichannel customer service representative suits you well if you have experience in phone-based customer service and enjoy working carefully as part of a professional team delivering top-quality service to our customers. In addition to customer interaction, the role also requires the ability to operate sales-oriented in service situations. Who are we? Humm is an expert in multichannel customer experience. We offer companies comprehensive multichannel customer service solutions from planning to implementation, aiming to exceed customer expectations. Within a year, we have started several new customer accounts, and our growth rate looks promising! We strive to be a genuinely top workplace for our employees, and over the past year, our NPS scores have averaged +40, which is exceptional in our industry! You might be the person we are looking for if: - You have previous experience in phone customer service, but applications are also welcome if you have some customer service experience. We will provide comprehensive training for all our employees. - You have excellent communication and customer service skills, both verbally and in writing, and a desire to offer the best possible customer experience even in busy situations. - You are proficient with computers, quickly adapt to different systems, and have good information retrieval skills. - You speak and write fluently in Finnish and English. - Your working style is careful, eager to learn new things, and you enjoy goal-oriented work. Sales-oriented customer service skills are a plus. - You can work part-time on weekdays between 8 am and 4 pm, mainly Monday to Wednesday. What we offer: - An excellent opportunity to deepen your skills in customer service and work with an interesting customer account in a professional team. - Great colleagues, a top manager, and a supportive atmosphere that encourages your success. - A people-oriented, relaxed, and growth-minded work culture with opportunities for development. - A comfortable working environment in our office located in the center of Jyväskylä. - Employee benefits supporting your well-being, such as Epassi, various perks, and club activities. - Salary starting from €11.79/hour, with potential experience-based additional pay. This is a full-time position with an estimated 10-20 hours per week. Your shifts will mainly focus on weekdays (mostly Mon-Wed) between 8 am and 4 pm. We primarily seek hybrid and on-site employees, with the possibility of partial remote work after a 3-month onboarding period. Remote work will alternate monthly: one month at the office and the next remotely. What’s next? Learn more about our company and services at www.humm.fi. Test your typing speed at https://dynamic.hs.fi/2022/kirjoitusnopeus/ and include your result in your application. We aim to proceed with recruitment quickly, so please fill out your application at www.humm.fi/rekry by June 28, 2026. We will conduct interviews during the application period, and positions may be filled earlier. (Note: the full-time service advisor application deadline is June 24.) The exact start date will be confirmed during interviews, but it is tentatively scheduled for late July or early August. For more information about the role, contact HR Manager Jere Kattelus via email by June 26, 2026, at jere.kattelus@humm.fi. Apply now and become part of the Humm team!